Patient Services Representative (PSR) - Lakeville Rehab

COMMUNICATION

• Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.
• Communicate to clinicians when patient is ready to be seen and inform patients about delays and waiting times.
• Answer telephone, screen calls, and take messages.
• Respond to, investigate and/or direct patient inquiries or complaints to the appropriate rehabilitation staff member.
• Follow up with patients to ensure inquiries/complaints have been satisfactorily resolved.
• Aid patients when needed for arranging transportation needs, providing directions, locating wheelchair, etc.

REGISTRATION

• Review treatment orders and verify orders meet Rehabilitation Services policies for initiating care.
• Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
• Scan insurance information and cards.
• Prepare all documents for patient appointments,
• Ensure patient information and medical history documents are completed and signed, assist patients in filling out patient forms, when necessary
• Identify, report and resolve problems regarding registration to appropriate individuals and departments.

SCHEDULING

• Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate rehabilitation clinician
• Ensure clinician’s time is utilized efficiently, and patient needs are satisfied.
• Provide accurate, detailed information regarding treatment preparation, time patient to arrive, and any other directional information needed by patient.
• Notify patient of all scheduled appointment dates and times.
• Ensure all scheduling data is complete and accurate.

CLERICAL/CHART MANAGEMENT

• Prepare daily schedules for each clinician and provide charts for returning patients to each clinician prior to the patient’s arrival.
• Prepare new charts, maintain order in current charts as needed
• Receive and distribute mail, sorting out time sensitive and priority documents.
• Prepare and/or mail correspondence and other materials as requested.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Direct final review of discharged charts and arranges for delivery to medical records department.
• Review charges by checking Meditech patient’s appointments.
• Build Meditech clinician schedules and ensure accuracy in the Meditech dictionary through testing and timely edits.

INSURANCE

• Ensure eligibility of patients to receive Rehabilitation Services
• Complete all required prior authorization tasks
• Serve as a resource for patients and clinicians regarding billing and insurance information
• Develop workflow processes to assist in cross training of other PSR staff

OTHER

• Develop and maintain competency on clinic computer systems.
• Open and closes the clinic each day. Engage/disengage the alarm system as necessary.
• Attend all required meetings and in-service education
• Maintain personal workspace in a neat and orderly condition.
• Ensure reception area and patient lobbies are clean and orderly.
• Other duties as assigned.

• Minimum Education: High School graduate or equivalent
• Exceptional customer service skills
• Excellent communication (written and verbal) and interpersonal skills;
• Experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Ability to relate to clients of all ages in a professional, courteous manner.
• Ability to work in a fast-paced environment with a strong attention to detail and accuracy; demonstrate exceptional multitasking abilities.
• Ability to read and understand verbal and written instructions.
• Excellent team player who works cooperatively and respectfully with coworkers
• Prior administrative or front desk experience, preferably in a healthcare setting, is preferred
• Knowledge of medical/rehabilitation terminology is preferred

• 64 hours per two-week pay period

• Monday and Wednesday, 7:00 AM - 3:00 PM
• Tuesday and Thursday, 10:00 AM- 6:00 PM
• Friday, 7:00 AM - 11:00 AM
• Rotating holidays