Care Team Assistant - Casual (Orthopedics)

Job Title: Care Team Assistant-Orthopedics

Job Relationships

Department: Orthopedics

Supervisor: Orthopedic Clinic Manager

Job Summary

This position is responsible for supporting in-person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The Care Team Assistant gathers pertinent medical information from the patient and documents the information into the patient’s medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The Care Team Assistant may also assist in scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $19.49–$27.51. This range reflects the base salary for this position.

Key Accountabilities

• Prepare patients for their appointments, including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received, and available for visits if applicable.
• Perform chart prep and pre-visit planning as defined by specific clinic processes in preparation for patient visit appointments.
• Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies
• Checking in and checking out patients for visits, which may include scheduling follow-up appointments.
  
  

Required Qualifications

• Minimum Education: High School graduate or equivalent
• Excellent communication skills
• Proficient with technology
• Must be enrolled in NH C RQI program for BLS certification and complete the requirements within 90 days of enrollment. Must remain current (complete quarterly assignments prior to the end of each calendar quarter).
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Initial Crisis Prevention Certification (CPI) within six months.
• Workplace Violence education in New Employee Orientation and annually thereafter.
  
  

Preferred Qualifications

• Previous work in a healthcare setting
• 1 year of customer service experience
• Medical Terminology
• Working with an Electronic Health Record
  
  

Schedule

• Varying Days/Shifts, Monday through Friday
• 4–8 hour shifts between 8:00 AM – 4:30 PM
• Fridays: 8:00 AM – 1:00 PM
  
  

Benefits

• Eligible for Shift Differential Pay in addition to base wage
• Earned Safe and Sick Time (ESST) accrued on first paycheck
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Loan Forgiveness Eligibility – PSLF MN state programs for qualifying roles
• Employer-Provided Certifications Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items
  
  

About Us

Northfield Hospital Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

• This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.