What are the responsibilities and job description for the Military & Veteran Services Program Support Specialist position at Northern VA Community College?
Posting Summary
Working Title
Military & Veteran Services Program Support Specialist
Role Title
Education Support Spec II
Role Code
29143-FP
FLSA
Nonexempt
Pay Band
03
Position Number
280W2698
Agency
Northern VA Community College
Division
NV280-Office of Student Services
Work Location
Manassas - 683
Hiring Range
$24/hr
Emergency/Essential Personnel
No
EEO Category
5-Paraprofessionals
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
The work schedule is 29 hours a week.
Monday-Friday
Sensitive Position
No
Job Description
General Description:
The Program Support Specialist provides front-line support to military- and veteran-affiliated students by delivering benefits advising, completing first-level reviews of certification documentation for VA enrollment processing, and managing the Military & Veterans Services shared inbox. Another key component of this position is to oversee the college laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
This position supports the Director of Military & Veterans Services and the School Certifying Official (SCO) by ensuring timely, accurate student service, consistent records tracking, and dependable office coverage as needed across NOVA campuses. The role is primarily in-person at the Manassas Campus Veterans Office.
Duties and Tasks:
The Program Support Specialist provides front-line support to military- and veteran-affiliated students by delivering benefits advising, completing first-level reviews of certification documentation for VA enrollment processing, and managing the Military & Veterans Services shared inbox. Another key component of this position is to oversee the college laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
This position supports the Director of Military & Veterans Services and the School Certifying Official (SCO) by ensuring timely, accurate student service, consistent records tracking, and dependable office coverage as needed across NOVA campuses. The role is primarily in-person at the Manassas Campus Veterans Office.
Duties and Tasks:
- Provide front-line benefits advising and customer service to student veterans and eligible dependents.
- Conduct first-level review of VA certification documentation and enrollment information; route complete/accurate submissions to the SCO for certification processing.
- Advise students on education benefit usage based on declared major/program pathway (e.g., Post-9/11 GI Bill® and other eligible VA education benefits).
- Respond to student inquiries in a professional, timely manner via phone, email, and virtual services (including NOVAQ).
- Manage the Military & Veterans Services shared mailbox with accuracy, appropriate routing, clear documentation, and timely follow-up.
- Maintain detailed, accurate records, tracking logs, and documentation to support compliance and audit readiness.
- Oversee the laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
- Support day-to-day office operations, including ordering supplies and coordinating basic administrative needs.
- Provide on-campus office coverage and support services as needed, including occasional support across NOVA campuses.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required KSAs:
- Ability to work under pressure and meet deadlines.
- Ability to establish goals and priorities and make decisions in accordance with program and institutional policies.
- Ability to interpret and explain academic, administrative, and veteran policies.
- Ability to provide veteran students with accurate information relating to GI Bill benefits and other veteran-eligible education benefits.
- Ability to work in a fast-paced environment with a diverse student population.
- Demonstrated ability to communicate effectively, orally and in writing, with strong customer service skills.
- Knowledge of working with veterans’ benefits/similar benefit types
- Flexibility and motivation to learn new systems. Knowledge of military and veterans’ benefits.
- Minimum Work Experience:
- Experience working in a case management work setting.
- Experience in working with veterans’ benefits and program planning.
- Experience working in a college setting.
- Customer service experience.
Additional Considerations
Additional Qualifications:
- Experience working with veteran programs and procedures in higher education, preferably in a community college setting.
- Experience working in an office setting in higher education.
- Experience in direct delivery of services from a case management perspective.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
n/a
Posting Detail Information
Posting Number
WGE_3245P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
06/23/2026
Job Close Date
06/30/2026
Open Until Filled
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $24