Call Center Specialist - Sparks

• POSITION:**Call Center Specialist
• REQ ID:** 342363
• SCHEDULE:** Full time, Day Shift
• LOCATION:**2345 EAST PRATER WAY, SUITE 207, SPARKS, Nevada; Northern Nevada Medical Group
• SALARY:** $16.41/Hr. -$22.58/Hr. To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.
  
  

To Apply

• Direct Link:** https://jobs.uhsinc.com/northern-nevada-medical-group/jobs/342363?lang=en-us
• Career Page:**https://jobs.uhsinc.com/the-northern-nevada-health-system
• Please note, employers may close jobs on the website at any time.
  
  

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Summary

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.

Minimum/Preferred Requirements

Required Knowledge, Skills, Licensure, Training and Travel Requirements (if applicable):

• Job requires being careful about detail and thorough in completing work tasks
• Exceptional telephone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic patient management systems
• Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
• Knowledge of electronic equipment, computer hardware and software, including applications
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to use CPM/EMR system effectively
• Ability to type 35 wpm with 90% accuracy
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Bi-lingual English/Spanish is a plus
• High School diploma or GED required
• Medical Office experience is a plus
  
  

Job Responsibilities/Duties

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