Service Manager

Manage a service facility that handles high-speed marine diesel engines; basic diesel technology up to EPA tier 4 common rail engines in both pleasure and commercial applications. The Service Manager is responsible for supervision, scheduling, training, motivation and evaluation of service personnel in accordance with Company policies.  Work involves ability to work independently, use initiative and manage effectively.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Responsible for day-to-day operations of the field service department and shop technicians. 
• Manage all service activities including repair shop, field service department, and warranty administration.
• Prepare service operations budget.
• Promote service sales and prepare quotations.
• Coordinate service technical information.
• Monitor and analyze established policies and procedures.
• Operate Service Department to maximize margins, productivity and efficiency.
• Ensure that Service Department operates in a clean and safe manner.
• Comply with Company policies and procedures.
• Perform job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• Successfully complete product training as provided by company.
• Ability to adhere to a regular work schedule is required
• Performs other duties as assigned.

Qualifications & Skills:

• Must have thorough product and warranty knowledge.
• Well-developed oral and written communication skills required.
• Must possess a valid driver’s license and acceptable driving record.
• Basic computer skills are required.
• Ability to function in a fast-paced environment. 
• Must have experience dealing with customers in difficult situations, good phone etiquette.
• Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
• Must be able to motivate and lead a team.
• Strong focus on growth of department.

Education & Experience:

• High School diploma or an equivalent combination of education and/or experience.
• Must be experienced in service operations and management.
• Strong technical/mechanical skills and experience, and diesel product knowledge required.
• Post-secondary vocational education strongly preferred.
• Systems Certified.
• Experienced in customer relations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Supervisory Responsibilities:

Directly supervises one or more employees in the service department.  Responsibilities include interviewing, hiring, and training new employees; disciplining employees, addressing complaints and resolving issues. 

Other Requirements:

• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the company to encourage teamwork and productivity
• We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

EEO Statement

Northern Lights Power & Energy, Inc. and the Northern Lights, Inc. Family of Companies are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.