Work Health Coordinator I

WorkHealth

Department: Work Health - Presque Isle

Position is located: North Street Healthcare Mall

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: No Hours Assigned

Summary:

This position reports directly to the Regional Operations Manager and is responsible for providing administrative support to the WorkHealth clinics and facilitates day to day clinic operations. Direct report to the Regional Operations Manager.

Responsibilities:

• Registers patients who come to WorkHealth for care.
• Schedules appointments.
• Process requests for copies of health records.
• Provides excellent customer service to internal and external clients.
• General office duties.
• Maintains and safeguards confidentiality of patient employee health information and WorkHealth records.
• Maintains daily logs and WorkHealth clinic statistics, to include periodic reporting.
• Performs checkout functions to include referrals, follow-up appointments and prior authorizations, as necessary.
• Administers required forms for patient completion.
• Serves as liaison to departments, members and clients to assist with and provide necessary forms and reports that promulgate seamless operations and continuous care.
• Other duties as assigned.

Other Information:

• Associate degree in medical office management, other healthcare related field, or equivalent experience required. Medical terminology preferred.
• 2-4 years previous medical office experience preferred.
• Computer skills are essential. Must be familiar with MS Office products including Word and Excel.
• Must learn and manage administrative tasks of electronic health record to include updates
• Excellent verbal and written communication skills; exceptional telephone skills; detail oriented with great organizational techniques, and ability to multitask.
• Able to work both independently and as part of a team.
• Exemplary customer service skills. General understanding of Workers' Compensation laws and practice preferred.
• Knowledge of ADA, OSHA and other related laws preferred.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED); Associates degree preferred. In lieu of associates degree, 2-4 years relevant experience with HS diploma.

Working Conditions

• Extend body and limbs to reach items.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.

Work Health partners with employers and communities to offer coordinated occupational health services for companies across Maine. We consider every individual to keep teams operating smoothly. Work Health is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org