Switchboard Operator- Lead

Northern Light Eastern Maine Medical Center

Department: Switchboard

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 3:30 PM

Summary :

The Lead Operator will support the Director, Clinical Operations as they relate to operations within Telecom Operator Services and all the necessary functions to meet the department service obligations including but not limited too; Staff Scheduling, maintenance of department policies, procedures, protocols, department and practice manager relations, data mining and reporting, maintenance of call lists, assistance in evaluations and assessmenet, staff accountability and discipline management, and quality control and maintenance.

Responsibilities :

Must possess leadership skills - ability to receive and convey information in a clear and concise manner; ability to maintain a calm demeanor during crisis situations, Ability to follow clear direction in the form of protocols & procedures, and document these events; flexibility, and strong clinical skills, organizational & teaching skills - ability to work with staff, providers, managers to support answering service & Telecom operations at NL EMMC, primary & specialty practices within Northern Light Health, and additional services as provided for Northern Light Health. ; must have clear and pleasant voice; ability to maintain mental concentration Demonstrated Supervisory experience preferred.Must possess leadership skills, flexibility, and strong clinical skills, organizational & teaching skills - ability to work with staff, providers, managers to support answering service & Telecom operations at NL EMMC, primary & specialty practices within Northern Light Health, and additional services as provided for Nothern Light Health. Demonstrated Supervisory experience preferred.

Other Information :

Must possess leadership skills - ability to receive and convey information in a clear and concise manner; ability to maintain a calm demeanor during crisis situations, Ability to follow clear direction in the form of protocols & procedures, and document these events; flexibility, and strong clinical skills, organizational & teaching skills - ability to work with staff, providers, managers to support answering service & Telecom operations at NL EMMC, primary & specialty practices within Northern Light Health, and additional services as provided for Northern Light Health. ; must have clear and pleasant voice; ability to maintain mental concentration Demonstrated Supervisory experience preferred.Must possess leadership skills, flexibility, and strong clinical skills, organizational & teaching skills - ability to work with staff, providers, managers to support answering service & Telecom operations at NL EMMC, primary & specialty practices within Northern Light Health, and additional services as provided for Nothern Light Health. Demonstrated Supervisory experience preferred.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine’s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine’s forests, lakes, mountains, and coastal regions.

Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org

EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight