Dental Office Manager

Job Title: Dental Office Manager

Location: Fergus Falls, MN

Job Type: Full-Time

Reports To: Practice Owners / Dentists

Job Summary

We are seeking an experienced, proactive Dental Office Manager to lead operations for our established, two-dentist dental practice in West Central Minnesota. In a multi-provider practice, synchronization is everything. You will serve as the organizational anchor of our team—balancing the treatment schedules, leading our front-desk and support staff, and ensuring a warm, community-focused patient experience.

The ideal candidate brings strong leadership capabilities, a deep understanding of dental insurance billing, accounting and proficiency in dental software to keep our clinical workflows automated, optimized, and productive.

Core Duties & Responsibilities

📅 Two-Provider Schedule & Flow Optimization

• Dental Software Upkeep: Leverage dental software features (including automated patient reminders, Recall lists, treatment tracker modules, and custom reporting) to maximize efficiency and keep chairs filled.
• Patient Flow: Monitor the daily schedule proactively, making real-time adjustments to maintain an efficient, stress-free pace for both the front office and clinical teams.

💰 Financial Management & Insurance Coordination

• Accounts Receivable: Oversee patient billing, daily collections, payment plan monitoring, and end-of-day/end-of-month financial balancing.
• Insurance & CDT Coding: Manage electronic claims submission, pre-authorizations, tracking, and the resolution of insurance denials or delays.
• Treatment Presentation: Review comprehensive treatment plans with patients, clearly explaining costs, insurance coverage limits, and available payment alternatives to support case acceptance.
• Accounting: Working knowledge of accounting fundamentals.

👥 Team Leadership & Community Management

• Staff Coordination: Supervise, mentor, and schedule front-desk and administrative personnel. Foster a collaborative, positive workplace culture between the clinical team and the business office. Assist in monitoring payroll, benefits and PTO and paid holidays for employees.
• Meeting Management: Lead monthly staff meetings to review practice metrics, address operational roadblocks, and celebrate team wins.
• Regulatory Compliance: Maintain complete compliance and train new employees regarding HIPAA patient privacy rules and OSHA standards. Maintain records and updates for Minnesota Board of Dentistry regulations.

Requirements & Qualifications

• Experience: 2–5 years of dedicated administrative management experience preferably in a dental office.
• Software Expertise: Advanced, hands-on proficiency with dental software is preferred. Candidates must be comfortable navigating its ledger, charting tools, and billing modules.
• Skills: Strong understanding of dental insurance processes, CDT codes, and claims troubleshooting. Strong understanding of accounting principles. Excellent communication, confidence in discussing financial matters with patients, team building, and conflict-resolution skills.
• Local Focus: Reliable commuting distance within West Central Minnesota and a passion for serving our local patient community.

Benefits & Compensation

• Compensation: $26.00 – $32.00, negotiable based on direct dental experience and practice management background.
•  Health insurance, and dental benefits
• Paid Time Off (PTO) & Paid Holidays
• Simple IRA with plan with company match
• Yearly Clothing allowance