What are the responsibilities and job description for the Dental Office Manager position at Northern Lakes Dental?
Dental Office Manager
Location: Fergus Falls, MN
Job Type: Full-Time
Reports To: Practice Owners / Dentists
Position Summary
We are seeking an organized, experienced Dental Office Manager to oversee the administrative and business operations of our established, two-dentist practice in West Central Minnesota. This position is responsible for coordinating daily office operations, managing dental insurance and billing processes, supporting staff, and helping ensure an efficient, positive patient experience.
The ideal candidate has strong organizational and communication skills, experience with dental insurance and billing, and the ability to support a productive, collaborative team environment.
Key Responsibilities
Office Operations
- Coordinate daily schedules and patient flow to support efficient office operations.
- Maintain and use dental practice management software, including scheduling, patient recall, and reporting functions.
- Identify opportunities to improve administrative processes and patient service.
Billing, Insurance & Financial Administration
- Oversee patient billing, collections, payment plans, and financial reconciliations.
- Manage insurance claims, pre-authorizations, claim follow-up, and resolution of denials.
- Review treatment estimates with patients, explain insurance coverage and out-of-pocket costs, and discuss available payment options.
- Assist with financial reporting and other accounting-related responsibilities.
Staff Coordination & Compliance
- Coordinate staff schedules and support day-to-day administrative team operations.
- Assist with payroll, benefits, paid time off, and holiday tracking.
- Facilitate staff meetings and support a positive, collaborative workplace.
- Help maintain compliance with applicable patient privacy, workplace safety, and Minnesota dental practice requirements.
- Assist with onboarding and training administrative staff.
Qualifications
- At least 2 years of administrative or office management experience; dental office experience preferred.
- Experience with dental insurance, claims processing, billing, and collections preferred.
- Proficiency with dental practice management software preferred.
- Working knowledge of accounting principles and financial recordkeeping.
- Strong communication, organizational, problem-solving, and interpersonal skills.
- Ability to handle patient financial discussions professionally and confidentially.
- Reliable transportation and the ability to commute to Fergus Falls.
Compensation & Benefits
- $26–$32 per hour, negotiable based on relevant experience.
- Health and dental benefits.
- Paid time off and paid holidays.
- SIMPLE IRA retirement plan with employer match.
- Annual clothing allowance.
Pay: $26.00 - $32.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Family leave
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
Salary : $26 - $32