Case Manager

General Summary Of Supports Coordinator Position

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.”

Employees in this clinical position are responsible for ensuring continuity of services, with a primary responsibility for assuring that the case management functions are carried out: assessment, planning, linking, coordinating monitoring and advocacy. Will act on behalf of consumers to assure that services are offered consistent with the Board's mission statement and applicable policies and procedures. The Supports Coordinator is a service broker for the consumer and is a resource to the treatment staff. The Supports Coordinator reports to the Operations Manager as assigned. This position has no direct supervisory responsibilities.

Essential Position Functions

• Provide supports coordinator services to assigned individuals. The core elements of supports coordinator include assessment, service plan development, linking/coordination of services, reassessment/follow-up, and monitoring of services.
• Complete a comprehensive social work assessment for each case management qualified consumer assigned annually in preparation for the Individual Plan of Service (IPOS).
• Coordinate and serve as chairperson in the development of an integrated IPOS for all assigned consumers on an annual basis minimally, including a pre-planning process.
• Amend or develop a new IPOS when significant changes occur in services or consumer status.
• Link assigned consumers to needed assessments and service providers, both internally and externally, as indicated by individual recipient needs.
• Schedule and participate in intra and interagency meetings as needed to advocate for and coordinate services, to evaluate the recipient's progress and to ensure rights and freedoms are protected.
• Make and document referrals to appropriate agencies when Northern Lakes Community Mental Health does not provide the needed service(s).
• Examine assigned consumer status and needs, as defined in the IPOS, and will document the case management service provided in written progress notes.
• Complete a comprehensive IPOS Review for all assigned consumers as appropriate.
• Responsible to monitor overall service provided to ensure services are being provided consistent with the IPOS document and that identified activities or services have been completed as established.
• Perform adult foster care home placement and follow-up functions consistent with applicable standards, including oversight of personal care services.
• Participate in the Northern Lakes Community Mental Health Emergency Services Program as credentialed and privileged to do so.
• Assist co-workers, as both situation and time provides, providing day emergency services.
• Coordinate with other agency staff procurement of adaptive equipment and medical/dental services as identified in the IPOS.
• Stay abreast of entitlement programs and will assist assigned consumers in applying for and maintaining benefits.
• Coordinate with clinical services staff the development of behavioral plans, as required, and will ensure compliance with Behavioral Treatment Committee procedure.
• Participate, as a resource person, in program/service reviews or audits, i.e., clinic services, specialized residential, etc. and assist as requested in completing and implementing plans of correction.
• Maintain current knowledge of mental health symptomatology, intervention and treatment strategies.
• Coordinate contracted services, (including provider training specific to the recipient) and verify that the services were delivered as specified in the IPOS.
  
  

Supplementary Functions

• May transport medications to consumers as requested.
• May observe set up of consumer medications.
• May represent NLCMHA on internal and/or external committees or work groups to enhance organizational performance and development and quality of care including Continuous Quality Improvement activities.
• May participate in community education/community caregiver activities.
• May receive and assist in resolving complaints or inquiries related to services provided by NLCMHA.
  
  

Qualifications And Comptetencies

Credentialed by NLCMHA to provide services in this professional discipline.

LICENSING Or CERTIFICATIONS

Licensed Bachelor Social Worker preferred. Limited licensed Bachelors Social Worker, licensed RN or non-licensed Bachelor level human service-related field considered. If licensing is present it must be maintained.

Minimum Education & Experience

Bachelor’s degree in social work from an accredited university, or a Degree in Nursing preferred. Bachelor’s degree in human service-related field considered. Must be motivated to work with the developmentally disabled and be able to demonstrate knowledge of the special needs of this population. Although not a requirement it is preferred that this knowledge is in part the result of prior direct experience with a minimum of one year experience working with the developmentally disabled population.

Pay: $51,515 - $64,950

Benefits

• Medical Insurance (4 options)
• Dental Insurance (2 options)
• Vision Insurance (2 options)
• Health Savings Account
• Healthcare and dependent care flex spending account
• MERS Retirement Plan (with Employer matching up to 5%)
• Guaranteed step increase every year on your anniversary
• Paid Time Off (18 days in 1st year)
• Holidays (13 days)
• Sign On Bonus
• Referral Bonus (when you refer someone to join our team)
• Employee Assistance Program
• Short Term Disability
• Long Term Disability
• Accidental Death & Dismemberment Insurance
  
  

Working Conditions/Physical Requirements

• This position may require irregular hours.
• This position may require travel by personal vehicle if an agency vehicle is not available.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
• Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work.

Salary : $51,515 - $64,950