Rehab Patient Access Representative

JOB SUMMARY:

The Rehab Patient Access Representative is responsible for supporting all aspects of rehabilitation services delivery, by performing both patient-related and non-patient related tasks.  The Rehabilitation Patient Access Representative performs only delegated, selected, or routine tasks.

JOB RELATIONSHIPS:

1. Reports directly to the Director of Rehabilitation Services
2. Functions under the oversight of the Physical Therapists, Occupational Therapists, and Speech Therapists
3. Works closely with NIHD staff, internal customers, and external customers

OCCUPATIONAL HAZARDS:

Works in the general hospital setting. May be exposed to blood, body fluids, or tissues as well as patients in varying stages of infectious states.  

Samples of Duties:

The information listed below is meant to serve as samples of job duties and responsibilities for positions in this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed. 

• Schedule outpatient rehabilitation appointments, including evaluations and recurring treatment visits, according to departmental standards, relevant insurance/payor authorization, and therapist’s plan of care
• Verify and update insurance eligibility, benefits, and authorization for rehabilitation services as applicable, including, but not limited to:  accident information for Worker’s Compensation claims, Medicare therapy services KX Modifier threshold amounts, and Medi-Cal Treatment Authorization Request (TAR) forms
• Obtain and scan pertinent documents into the EMR, including, but not limited to:  current insurance card(s), photo ID, authorization documents, physician orders, race identification form, signed Conditions of Admission (COA), Notice of Privacy Practices (NOPP), and completed therapy outcome measures
• Pre-register and check in patients, including obtaining, verifying and updating:
• demographic, guarantor, emergency contact, primary care physician, and insurance information
• signed consent for treatment and COA forms
• other departmental and patient forms, as indicated
• Collect payments, such as self-pay and co-payments, for outpatient rehabilitation services, as indicated; balance cash drawer at end of each business day
• Scan, fax, copy and/or distribute rehabilitation services documents, as indicated
• Answer multi-line phone promptly and in a courteous manner, route calls as indicated, and communicate messages for therapists and other staff in an accurate and professional manner
• Assist with treatment procedures as designated by and under the direct supervision of licensed Physical Therapists, Occupational Therapists, and Speech Therapists, per state and national regulations
• Prepare, organize, and clean patient treatment areas and equipment, including, but not limited to: exercise equipment, treatment tables, hydrocollators, ice pack freezer, and paraffin bath
• Inventory management to include organization of supplies, removal of outdated supplies, and ordering supplies/equipment as approved by Director of Rehabilitation Services
• Stock/re-stock linens and supplies in rehabilitation patient care areas
• Work with BioMED to monitor and maintain cleaning and temperature logs for rehabilitation equipment
• Submit service requests to IT, BioMed, and maintenance, as indicated
• May assist in training new staff on the processes, workflows and functions of this position
• Other duties as assigned by Director of Rehabilitation Services

Knowledge, Skills and Abilities:

Knowledge of:

• The Mission, Vision, and Values of Northern Inyo Healthcare District
• NIHD policies and procedures, including Compliance Program, Code of Conduct, and Confidentiality standards 
• NIHD safety policies and procedures, including the Rainbow Chart, Employee Health, and Infection Prevention standards
• NIHD department locations and functions
• Scope of rehabilitation services, including physical therapy, occupational therapy, and speech-language pathology within NIHD

Skills/Abilities to:

• Flexible and efficient time management skills and ability to prioritize workload independently
• Strong attention to detail and good organizational skills
• Computer skills including MS Office, Excel, and PowerPoint, with ability to learn computer programs needed to complete job duties
• Communicate effectively both verbally and in writing with NIHD staff and the public
• Establish and maintain professional working relationships with NIHD staff at all levels, and with the public
• Develop and maintain a high degree of maturity, integrity, and good judgment

Minimum Qualifications:

Experience:

            No experience required

Education: 

High school diploma/GED or equivalent

Certification: 

CPR/BLS certification within two months of hire and on-going

Preferred: 

Experience:

• Previous healthcare or hospital experience, especially in rehabilitation services           
• Prior experience with Cerner or other EMR systems
• High volume customer service experience
• Bilingual (Spanish)

Education: 

Associate’s degree or equivalent from an accredited college