What are the responsibilities and job description for the Assistant General Manager position at NORTHERN HOTELS GROUP, LLC?
Position Description: Position: Assistant General Manager (Limited-Service Hotel)
Reports To: General Manager Department: Operations / Guest Services
Status: Salaried or Hourly, Exempt or Non-Exempt (Based on Property)
Position Summary
The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations in a limited-service hotel environment. This role assists in managing guest services, staff performance, financial controls, and brand compliance while ensuring a high level of guest satisfaction and adherence to company policies and brand standards.
Primary Responsibilities
- Assist the General Manager with daily hotel operations and overall property performance.
- Provide leadership and supervision to front desk, housekeeping, and other operational departments.
- Ensure compliance with hotel brand standards, policies, and procedures.
- Support scheduling, staffing, training, and performance management of hotel team members.
- Monitor labor costs and operational expenses to align with budget expectations.
- Assist with guest service recovery and resolution of guest concerns.
- Oversee front desk operations including check-in, check-out, and audit support as needed.
- Conduct inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
- Assist with inventory management and ordering of supplies.
- Support safety, security, and emergency procedures.
- Complete administrative duties, reports, and assigned projects as directed.
- Act as Manager on Duty (MOD) in the absence of the General Manager.
Guest Experience Expectations
- Deliver a consistent, welcoming guest experience reflective of hotel brand standards.
- Support team members in providing friendly, efficient, and professional service.
- Ensure guest concerns are addressed promptly and effectively.
Qualifications & Requirements
- Prior hotel management or supervisory experience preferred; limited-service hotel experience a plus.
- Strong leadership, communication, and organizational skills.
- Working knowledge of hotel operations including front desk, housekeeping, and basic maintenance.
- Basic financial, budgeting, and labor management knowledge.
- Ability to work flexible hours including weekends, holidays, and evenings as required.
- Ability to stand for extended periods and perform operational tasks as needed.
Physical & Work Environment
- Standing, walking, and moving throughout the hotel for extended periods.
- Indoor hotel environment with moderate noise levels.
- Occasional lifting of supplies or equipment.
Professional Standards
- Maintain a professional appearance in accordance with hotel grooming and uniform standards.
- Demonstrate leadership, accountability, and professionalism.
- Uphold company values and contribute to a positive and respectful work environment.
Salary : $48,000 - $52,000