What are the responsibilities and job description for the Front Desk Agent position at Northern Hotel?
Job Location: 19 N Broadway, Billings, MT 59101
The Front Desk Agent is responsible for accommodating guests by registering and assigning rooms to guests.
Summary of essential job functions:
- Register and assign guests to rooms.
- Issue room cards.
- Transmit and receive messages.
- Keep records of occupied rooms
- Keep records of guest accounts.
- Make and confirm reservations.
- Present statements to guests.
- Collect payments and make change for guests.
- Perform bookkeeping activities.
- Post charges to rooms.
- Record guest comments and/or complaints.
- Refer guests to management as necessary.
- Obtain knowledge on different facilities throughout the hotel.
Job Skills and Qualifications
- Ability to multitask
- Possess good communication skills
- Customer service skills
- Attention to detail
- Punctuality
- Ability to handle high-pressure situations
- Problem solving
- Basic computer knowledge
- Willingness to learn
Perks of working for the Northern Hotel include:
Discounts throughout the hotel
- Restaurants: 25% off meals
- Gift Shop: 25% off merchandise and 10% off food and drinks
- Meeting Room discounts
- Discounted room rates for immediate family and employee
Comprehensive Health Insurance for Full Time employees
401k Benefits
Generous PTO Accruals as well as Vacation time
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16