What are the responsibilities and job description for the Sales Administrator position at NORTHERN ENGRAVING CORPORATION?
The Sales Administrator serves as a key operational support role within the sales organization, ensuring accurate order processing, customer support, CRM maintenance, reporting accuracy, and cross-functional coordination to support customer satisfaction and business growth.
Qualifications:Sales & Order Management
- Process and verify customer orders for accuracy, pricing, delivery requirements, and customer-specific details.
- Coordinate order flow between sales, operations, production, logistics, and finance teams.
- Support quoting activities, order tracking, and customer follow-up communication.
- Assist with maintaining accurate order documentation and customer records.
Customer Support & Communication
- Serve as a primary point of contact for customer inquiries regarding order status, delivery schedules, and documentation.
- Build strong working relationships with customers to support customer satisfaction and retention.
- Provide administrative and communication support to sales representatives and account managers.
- Respond professionally and promptly to customers, and internal requests.
CRM & Data Management
- Maintain accurate customer records, pricing updates, sales activity, and account documentation within CRM and ERP systems.
- Update and maintain sales databases, contact lists, forecast information, and customer activity tracking.
- Demonstrate strong attention to detail, organization, urgency, and professionalism.
Skills and Qualifications
- Associate degree or equivalent experience preferred.
- 1-2 years of experience in sales support, customer service, inside sales, or administrative operations.
- Strong proficiency in Microsoft Office Suite, especially Excel.
- Experience with CRM and ERP systems such as HubSpot, Salesforce, SAP, Epicor, Monday.com, SharePoint, or similar platforms preferred.
- Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.
- Experience supporting manufacturing, industrial, or B2B sales environments preferred.
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