What are the responsibilities and job description for the Office Assistant/Receptionist position at Northern California Roof Pros LLC?
Northern California Roof Pros is looking for a warm, organized, and dependable Office Assistant / Receptionist to be the welcoming voice and face of our company. You'll be the first point of contact for homeowners who reach out to us for a new roof, and you'll play a key role in keeping our office running smoothly. This is a great fit for someone who genuinely enjoys helping people, stays calm and adaptive when priorities shift, and takes pride in a job done right.
What You'll Do
- Answer incoming calls from homeowners with a friendly, helpful attitude, and make every caller feel taken care of from the first "hello."
- Book and schedule appointments for homeowners who need a new roof or roof inspection, coordinating times that work for both the customer and our sales team.
- Pull and manage building permits for roofing projects, working with local jurisdictions to keep jobs moving and compliant.
- Manage the front desk and office flow, greeting anyone who comes in and keeping the space professional and welcoming.
- Support the team with day-to-day administrative tasks, follow-ups, and general office coordination as needs come up.
- Keep records organized, including customer information, appointment calendars, and permit documentation.
What We're Looking For
- A happy, customer-friendly attitude — you like people and it shows.
- Adaptable and flexible — comfortable juggling calls, scheduling, permits, and whatever else the day brings without losing your cool.
- Strong organization and attention to detail.
- Clear, professional communication skills, both on the phone and in person.
- Reliable and self-motivated, with the ability to prioritize and follow through.
- Comfortable with basic computer and scheduling software (email, calendars, data entry).
Nice to Have
- Previous experience as a receptionist, office assistant, or in a customer service role.
- Familiarity with pulling permits or working with local building departments (Concord / Bay Area a plus).
- Experience in the roofing, construction, or home services industry.
Why Join Northern California Roof Pros
You'll be part of a company that takes pride in quality work, honest service, and treating both customers and teammates right. If you want a role where your friendly attitude and organizational skills genuinely make a difference every day, we'd love to hear from you.
Pay: From $60,000.00 per year
Work Location: In person
Salary : $60,000