Part-Time Temporary Administrative Assistant

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7435813


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r**Part-Time Temporary Administrative Assistant**

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rNorthern Arizona University

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r****Special Information****

• This position is an on-site position which requires the incumbent to
  
  

complete their work primarily at an NAU site, campus, or facility

with or without accommodation. Opportunities for remote work are

rare.

• This position is posted as **Part-Time Temporary Administrative
  
  

Assistant**, which is a working title. The NAU system title for this

position is **Part-Time Temporary**.

****About the Department/College****

The Work Control Center (WCC) at Northern Arizona University serves as

the central coordination hub for facilities service requests, work

orders, and service communications across campus. The WCC supports

students, faculty, staff, and vendors by receiving, processing,

tracking, and routing requests to Facilities Operations teams to ensure

timely and efficient service delivery

**About the Position**

The Administrative Assistant for the Work Control Center (WCC) works

closely with Facility Services (FS) department directors, managers,

supervisors, and front-line employees across all FS departments. The

Administrative Assistant for WCC performs varied advanced administrative

work specific to the work unit requiring initiative and independent

judgement. The Administrative Assistant for WCC has contact with

high-level administrative offices and staff requiring the use of

business vocabulary, tact, discretion and judgement.

**Responsibilities Include**

50% - Customer Service

• Provides superior customer service to internal and external
  
  

stakeholders, faculty, staff, and students.

• Answering requester\'s questions, guiding them through difficult
  
  

calls or issues, diffusing angry customers or handling issues

presented by requesters.

• Utilize systems and web-based tools to assist in resolving customer
  
  

issues.

• Qualifying, and dispatching work orders via phone, radio, web and
  
  

walk in customers.

• Assists with special work order processes including, but not limited
  
  

to, partnering with inside and outside stakeholders (PD&C

inspections, Glass, Pest, Plan Review, Submittal, and Elevators,

Afterhours).

45% - Communication:

• Data entry in Computerized Maintenance Management System (CMMS)
  
  

Including But Not Limited To

• Time and Attendance, creation of work orders, i.e. correct
  
  

accounts for billing, correct trade assignments, etc.

• Coordinates office operations, to include but not limited to:
• Routeing all inter-office paperwork, answers office phones,
  
  

maintains multiple department emails, assists walk-ins,

communicates with internal & external vendors in regards to

documentation and form completion, and initiates outside vendor

work orders for maintenance needs.

5% - Other:

• Other duties as assigned.
  
  

**Minimum Qualifications**

• Prior administrative experience.
• \*A combination of related education, experience, and training may be
  
  

used as an equivalent to the above Minimum Qualifications.*

**Preferred Qualifications**

• Knowledge of university financial systems (i.e. PeopleSoft-LOUIE,
  
  

PeopleSoft Financials, TMA, Enterprise Reporting).

**Knowledge, Skills, & Abilities**

• Skilled to be organized.
• Experience in customer services
• Knowledge of basic accounting and budgeting procedures.
• Knowledge of issues pertaining to areas of assignment.
• Ability to apply attention to detail and accuracy in computation.
• Skilled in the use of computer hardware and software and working
  
  

knowledge of Microsoft Office Suite.

• Excellent communication skills - written and verb l.
• Skilled in basic math.
• Ability to manage time independently and effectively.
• Excellent ability in working with people from a variety of cultural
  
  

backgrounds.

• Outstanding communications and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Must be flexible and adjust to changing priorities and direction on
  
  

short notice.

****Compensation****

• Hourly Rate is \$20.00.
  
  

**Pre-Employment Check**

Northern Arizona University requires satisfactory results for the

following: a criminal background investigation, an employment history

verification and a degree verification (in some cases) prior to

employment. You may also be required to complete a fingerprint

background check. Also, as an employer in the state of Arizona, NAU is

required to participate in the federal E-Verify program that assists

employers with verifying new employees\' right to work in the United

States.

This position has been identified as a safety/security sensitive

position. Therefore, per AZ Revised Statute, Northern Arizona University

requires satisfactory results for the following: a criminal background

investigation, employment history investigat