Office & Customer Service Coordinator / Delivery Driver

Position Overview

Northeast Two Way Radio Corp. is seeking a dependable, organized, and personable individual to support our daily office operations and customer service needs. This is a varied, hands-on position combining reception, administrative assistance, inventory support, accounts receivable, and local deliveries and pickups.

The ideal candidate enjoys working with customers, takes initiative, and is comfortable handling different responsibilities in a small business. This position works closely with the CEO and CFO, with an opportunity to learn our products and grow into inside sales.

Responsibilities

· Greet walk-in customers, identify their needs, and connect them with the appropriate team member.

· Answer incoming calls, take accurate messages, and direct calls professionally.

· Provide administrative support to the CEO and CFO, including data entry, filing, correspondence, and other office tasks.

· Assist with inventory tracking, receiving shipments, and maintaining accurate equipment and supply records.

· Check customer vehicles in for service or installation, document customer information and requested work, and coordinate with the service team.

· Assist with accounts receivable, including recording payments, following up on outstanding invoices, and maintaining customer account records in QuickBooks.

· Prepare and make bank deposits as directed.

· Complete deliveries and pickups of equipment, parts, and supplies using a company vehicle.

· Assist with engraving radios and other equipment; training will be provided.

· Learn the company’s products and services and assist with inside sales, customer inquiries, and order processing as skills develop.

· Perform additional administrative and operational duties as needed to support the business.

Required Qualifications

· Experience using QuickBooks and Microsoft Office, including Outlook, Word, and Excel.

· Strong customer service skills and a professional, friendly phone manner.

· Good organizational skills, attention to detail, and the ability to manage changing priorities.

· Accurate data entry skills and comfort working with invoices, payments, and inventory records.

· Ability to handle confidential business, customer, and financial information responsibly.

· Valid driver’s license and a driving record acceptable to the company’s vehicle insurance provider.

· Comfortable driving a company vehicle in and around Boston, including city traffic, parking, and customer locations.

· Dependability, punctuality, and the ability to work independently and as part of a team.

· Willingness to learn new tasks and contribute wherever support is needed.

Preferred Qualifications

· Previous experience in office administration, reception, accounts receivable, or customer service.

· Experience with inventory management or a service-oriented business.

· Interest in learning about two-way radios, emergency vehicle equipment, and inside sales.

Who Will Succeed in This Role

We are looking for someone who is approachable, follows through on assignments, and enjoys a workday with a variety of tasks. A flexible attitude, sound judgment, and willingness to learn are essential.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25 - $30