Receptionist

Position Summary

The NorthEast Child Advocacy Center (NETCAC) Receptionist is the first point of contact for children and families experiencing trauma, as well as donors, volunteers, and multi-disciplinary partners. The Receptionist creates a warm, safe, trauma-informed, and professional environment while supporting the daily operations of the CAC. This role requires exceptional interpersonal skills, discretion, and the ability to remain calm and supportive during sensitive situations.

Key Responsibilities:

· Trauma-Informed Customer & Family Support

· Provide a compassionate and welcoming presence for children and families in crisis.

· Assist families with check-in procedures while maintaining confidentiality and emotional sensitivity.

· Communicate clearly and kindly with caregivers, helping them understand the process and available services following protocols and policy.

· Ensure and maintain waiting areas to be calm, safe, and child-friendly.

· Front Desk & Administrative Duties.

· Answer and direct phone calls with professionalism and patience.

· Greet and assist donors, volunteers, law enforcement, medical staff, CPS workers, and other MDT partners.

· Manage visitor logs, security check-ins, and identification badges as required.

· Perform clerical tasks including filing, data entry, scanning, copying, and managing mail and first contact on phones.

Collaboration & Coordination:

· Communicate effectively with MDT partners (law enforcement, CPS, medical, prosecution, victim advocates, etc.) as needed.

· Support NETCAC staff with daily operations, case coordination, and special events as needed.

· Help prepare materials for meetings, trainings, and community outreach activities.

· Confidentiality, Safety & Compliance

· Follow all NETCAC and MDT policies regarding confidentiality, HIPAA, and child protection protocols.

· Monitor building safety and alert staff of any concerns as first point of contact.

· Support crisis-response procedures and help ensure a secure environment for all visitors.

Qualifications:

· High school diploma or equivalent.

· Experience working with children, families, or individuals in crisis preferred.

· Strong communication and customer service skills.

· Ability to handle sensitive, emotional, or traumatic situations with professionalism and empathy.

· Proficiency with computers, scheduling systems, and office software (e.g., Microsoft Office).

· Commitment to trauma-informed practices and child safety preferred but not required.

· Ability to pass a criminal history check and CPS Registry check.

Preferred:

· Experience in social services, healthcare, mental health, nonprofits, or child advocacy settings

· Bilingual or multilingual skills

· Previous experience in front-desk, administrative, or customer-facing role

Key Competencies

· Compassion and emotional resilience

· Professionalism and discretion

· Ability to multitask in a fast-paced, emotionally complex environment

· Strong organizational and time-management skills

· Team-oriented mindset

Work Environment

· Child-focused, trauma-sensitive environment

· Frequent interaction with families experiencing crisis, MDT professionals, and community partners

· Requires maintaining a calm demeanor and supportive presence

Occasional schedule flexibility for events or unexpected needs

Pay: $12.50 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $13 - $15