Receptionist

POSITION SUMMARY

The Medical Receptionist position answers the phone, schedules and greets clients and acts as a support person to a program or group of programs. Will also serve as a liaison to the business office for supplies and services purchasing, preparing purchase request vouchers, coordination of meeting rooms with public and corporate meetings, preparing correspondence, checking, sorting and preparing mail, inputting information into databases and computerized and written report preparation. Position assists in Medicaid and Medicare billing. Other reception duties include making sure that waiting rooms are in good condition, providing the public general information, taking/delivering messages and providing support to clinical and programmatic staff.

ESSENTIAL RESPONSIBILITIES:

• Checks mail at post office and sorts mail for staff.
• Prepares confidential and non-confidential correspondence in a professional style and format.
• Inputs data and documentation into ECW databases correctly and in a timely manner.
• Makes appointments as needed and assists staff with scheduling/coordination.
• Maintains effective filing system and files necessary information in a timely manner.
• Relieves other clerical staff as needed.
• Has extensive understanding of all corporate services, and is capable of relaying information to the public.
• Assists direct care staff in scheduling clients and coordinating services.
• Responsible for computerized and manual reporting.
• Works Closely with Financial Eligibility Specialist.
• Checks clients in and out of clinic.
• Schedules appointments for staff.
• Collects payments from clients as due.
• Records client sensitive information by approved methods.
• Assists supervisor in preparing programmatic reports in an accurate and timely manner.
• Communicates readily with Supervisor on programmatic, agency interpersonal, and significant client information.
• Communicates with all community members: such as clients, general public, and other services providers in a friendly, cooperative and professional manner.
• Prepares vouchers in a timely and complete manner and documents purchase request.
• Prepares monthly reports in a timely manner as requested by supervisor.
• Prepares time reports and mileage accurately and on time.
• Serves as an advocate for the clients at all times, avoid derogatory and/or inappropriate remarks regarding clients.
• Reports any emerging trends or unusual situations to supervisor.
• Facilitates admission (into program) and/or referral (e.g., inpatients treatment, mental health counseling) to appropriate services to assist client.
• Conducts self in a manner consistent with professional standards.
• Adheres to Agency dress code
• Adheres to Agency attendance policy
• Adheres to all Agency policy

QUALIFICATIONS:

• Requires at a minimum, completion of a program designed for Office Administration with two (1) years’ experience, or five (1) years’ experience in the office administration field.

• Proficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Must be able to multi task and work efficiently in a fast-paced environment.
• Good multi-tasking ability.
• Bilingual Preferred (English –Spanish)
• Good written and oral communication skills.
• General PC background.
• Able to schedule work activities according to priority.
• Ability to complete documentation in legible and professional manner
• Needs to be familiar with community resources and be able to direct persons to the appropriate services.
• Must be self-directive