Patient Care Coordinator – Entry Level (Customer Service / Medical Equipment)

Make a Difference Every Day

At Northeast Mobility Center, we believe exceptional customer service changes lives. As a locally owned, accredited Durable Medical Equipment (DME) provider serving New York's Capital Region, we help individuals maintain their independence by providing mobility equipment, rehabilitation technology, environmental modifications, compression therapy, and medical supplies. Every member of our team plays an important role in improving the lives of our patients.

We are looking for an energetic, compassionate, and organized Patient Care Coordinator to join our growing team. This is an excellent opportunity for someone with outstanding customer service skills who wants to build a rewarding career in healthcare. While experience in Durable Medical Equipment (DME) is preferred, we are willing to train the right person.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you.

Position Summary

The Patient Care Coordinator serves as the primary point of contact for patients, caregivers, physicians, referral sources, and insurance companies for simple DME/HME.

This is an entry-level healthcare position focused primarily on customer service and coordinating basic rehabilitation equipment and standard durable medical equipment (DME). You will guide patients through the equipment process from referral to delivery while ensuring every interaction reflects our commitment to outstanding service.

Success in this role comes from empathy, professionalism, strong communication, organization, and a genuine desire to help others. We can teach the DME industry—the right attitude and commitment to excellent customer service are what matter most.

What You'll Do

• Serve as the first point of contact for patients, caregivers, physicians, hospitals, and referral sources.
• Answer incoming phone calls promptly, professionally, and courteously.
• Greet patients and visitors while creating a welcoming and positive experience.
• Coordinate referrals for basic rehabilitation equipment and standard durable medical equipment.
• Schedule patient appointments, equipment deliveries, pickups, and follow-up visits.
• Assist patients in understanding the equipment ordering process and expected timelines.
• Obtain physician documentation, prescriptions, and supporting medical records with support from our processing team.
• Communicate with physician offices, therapists, referral coordinators, insurance companies, and patients regarding referral status.
• Enter and maintain accurate patient information within company software.
• Coordinate with warehouse staff and delivery technicians to ensure timely equipment delivery.
• Follow up with patients regarding equipment status and customer satisfaction.
• Resolve customer concerns with professionalism and empathy.
• Maintain accurate documentation while protecting patient confidentiality in accordance with HIPAA regulations.
• Support front office operations and assist other departments as needed.
• Contribute to a positive, collaborative team environment focused on exceptional patient care.

What We're Looking For

We're looking for someone who genuinely enjoys helping people.

Whether your experience comes from retail, banking, hospitality, healthcare, or another customer-focused industry, you'll be successful if you enjoy solving problems, communicating with people, staying organized, and making every customer feel valued.

If you're dependable, eager to learn, and passionate about providing excellent service, we encourage you to apply.

Required Qualifications

• High school diploma or GED.
• At least one (1) year of customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Outstanding organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional telephone etiquette.
• Basic computer proficiency, including Microsoft Office.
• Ability to learn new software and healthcare processes quickly.
• Positive attitude with a commitment to delivering exceptional customer service.
• Reliable, dependable, and punctual.
• Ability to work independently and as part of a team.

Preferred Qualifications

• 1–3 years of Durable Medical Equipment (DME) experience.
• Customer service experience in a healthcare setting.
• Experience in retail, hospitality, banking, medical reception, or another high-volume customer service environment.
• Experience with insurance verification.
• Familiarity with Medicare and Medicaid.
• Experience using Brightree or other healthcare management software.
• Knowledge of medical terminology.

Why You'll Love Working Here

• Competitive hourly pay
• Comprehensive training
• Career growth opportunities within the healthcare industry
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Retirement plan
• Employee discounts
• Stable schedule
• No evenings or major holidays
• Supportive team environment
• Meaningful work that makes a difference in people's lives every day

Why Northeast Mobility Center?

At Northeast Mobility Center, we do more than provide medical equipment—we help people regain independence, improve mobility, and live safer, more fulfilling lives.

Our team is committed to compassion, integrity, accountability, and excellence in everything we do. We believe in investing in our employees through training, professional development, and opportunities for advancement. Many of our team members have grown into leadership and specialized roles within the organization.

If you're looking for a career where your work truly matters and where you'll be supported as you grow, we'd love to meet you.

Apply today and become part of a team dedicated to changing lives—one patient at a time.

Northeast Mobility Center is an Equal Opportunity Employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees.

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience:

• Microsoft Office: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Salary : $19 - $21