What are the responsibilities and job description for the Office Clerk position at NORTHEAST MICHIGAN COMMUNITY SERVICE AGENCY INC.?
About NEMCSA
At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as a Detroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.
What You’ll Love About Us:
- To keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
- To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
- Flexibility: We value work-life balance and offer flexibility whenever possible.
- Time for what matters: 10 paid holidays each year, generous vacation time, and sick leave benefits.
- Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.
What You'll Do:
As the Office Clerk, you'll provide essential support to Early Childhood Services, helping keep operations organized, efficient, and responsive to the needs of children, families, staff, and community partners. In this role, you will:
- Provide administrative, clerical, and receptionist support while maintaining confidentiality and professionalism.
- Serve as a key point of contact by answering phone calls, responding to emails, directing inquiries, and welcoming visitors.
- Deliver exceptional customer service to families, staff, community members, and program stakeholders.
- Coordinate schedules, meetings, materials, and other organizational needs for the Regional Leadership team.
- Maintain organized office systems, reports, records, correspondence, and other important program documentation.
- Prepare, edit, and distribute communications such as reports, agendas, newsletters, spreadsheets, and informational materials.
- Receive and distribute mail, compile data, support staff projects, and assist with day-to-day office operations.
- Communicate urgent or critical information to appropriate personnel and assist with problem resolution.
- Participate in meetings, training opportunities, and ongoing professional development.
Every day, you'll play an important role in supporting families, staff, and program services while helping ensure Early Childhood Services runs smoothly and effectively.
What We'll Love About You:
This role is perfect for someone who enjoys staying organized, providing excellent customer service, and helping support children, families, and staff behind the scenes. You'll have the opportunity to make a meaningful impact while working in a collaborative and mission-driven environment.
- High school diploma or GED preferred.
- Six months to one year experience working in a general office setting required.
- Experience using Microsoft Office programs, including Word, Excel, and Access, required.
- Associate's degree in business or related field is preferred.
- Experience in an early childhood or educational setting is a plus.
Most importantly, you're passionate about providing exceptional support and creating a welcoming experience for children, families, staff, and community members.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.
Mission of the agency:
Enhancing quality of life by empowering individuals and strengthening communities.