Director of Operations

***$1,000 Sign-On Bonus for eligible new hires

Job Purpose: 

The Director of Operations is responsible for oversight and leadership in the areas of Information Technology, Facilities, and Compliance. This position is a senior leader and member of the organization’s Executive team.  

Duties and Responsibilities: 

Essential Job Functions: 

• Oversee day-to-day operations of Facilities and IT systems, providing direct or indirect supervision of staff responsible for these functions 
• Manage relationships with external vendors (IT providers, facilities and maintenance contractors)
• Ensure organizational policies, staff trainings, and data security practices comply with all state, federal, and funder contract requirements
• Develop and maintain risk management policies, including safety, security, and data protection
• Oversee the effective operations of the organization’s administrative and front-end support staff
• Partner with the CFO to ensure accurate expense tracking, budget alignment, and cost efficiency
• Partner with the organization’s HR team to ensure organization compliance with contractual requirements around staff training and requisite experience  
• Maintain knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations 
• Provide operational reports and recommendations to the CEO as needed 
• Other duties and special projects as assigned

Interpersonal Communication: 

• Model integrity, personal and professional ethics and maintain confidential consumer and organizational data 
• Maintain a positive working relationship with consumers, co-workers, referral sources and others to achieve positive outcomes
• Maintain updated computer technology competencies i.e. Microsoft Word, Excel, Outlook

Teamwork and Cooperation: 

• Work as an effective team member in a collaborative manner through strong individual contribution and commitment
• Demonstrate effective communication and problem solving skills, both verbally, written, and in electronic formats

Workplace Performance and Professional Development: 

• Achieve positive consumer relationships within his/her control, and contributes to a positive public image of the overall organization
• Maintain a positive work setting through planning and effective use of benefit time
• Commitment to continuous improvement strategies and demonstration of the knowledge, skills and abilities related to this position
• Participate in continuing education, training, and staff development opportunities
• Provide formal and informal transfer of knowledge and peer mentoring leadership
• Maintain confidentiality in all aspects of consumers, staff and, agency information

Qualifications: 

• Minimum Bachelor’s Degree in Business Administration, Public Administration, Nonprofit Management, or related field, or an equivalent combination of education and experience.
• Minimum three years of supervisory or management experience required  

• Previous professional experience in operations and/or IT systems required
• Experience in a nonprofit or human services environment preferred 
• Strong project management background and skills 
• Strong knowledge of compliance issues 
• Well organized, ability to multi-task, prioritize and meet deadlines 
• Excellent interpersonal, verbal, and written communication skills, with the ability to work collaboratively across departments 
• High level of integrity, discretion, and commitment to confidentiality 
• Ability to travel independently and reliable transportation required
• Preference given to qualified candidates who self-identify as an individual with a disability, in accordance with our mission and federal CIL requirements 

Direct Reports: 

• Information Technology Staff
• Facilities Staff
• Front-End Support Staff

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided reasonable accommodations for the hiring process, offer processes, or at any point after the start of employment. If a reasonable accommodation is needed, please contact the HR Director at 978-687-4288 or hr@nilp.org