What are the responsibilities and job description for the Regional Director of Operations position at Sal's Wholesale?
About Us
At Sal’s Pizza, we’ve been serving authentic flavor and community spirit since 1990. From neighborhood stores to stadiums and non-traditional venues, our brand continues to expand rapidly across New England. We are committed to excellence at every level, and we’re looking for a Regional Director of Operations to lead performance, culture, and growth across our corporate stores.
Mission
The Regional Director of Operations is both a performance driver and cultural ambassador. You will inspire and develop multi-unit teams, ensure operational consistency, and close performance gaps through hands-on leadership, coaching, and accountability.
Key Responsibilities
Field Leadership & Development
- Directly manage and mentor Store Managers and Area Managers across multiple units.
- Conduct weekly 1:1s, monthly field visits, and performance coaching.
- Build scorecards tied to KPIs and leadership behaviors.
- Identify and develop high-potential leaders for succession planning.
Operational Excellence & Audits
- Spend 2–3 days per week in the field conducting store visits.
- Use standardized audit tools to evaluate cleanliness, food quality, service, labor, and facility readiness.
- Deliver recaps with action plans to Store and Area Managers.
Performance Management
- Monitor KPI dashboards (sales, EBITDA, labor %, food cost, turnover, mystery shops).
- Implement rapid-turnaround strategies for underperforming stores.
- Track progress with 30/60/90-day action plans.
Compliance & Brand Standards
- Ensure compliance with food safety, labor laws, and brand standards.
- Partner with Training & Culture teams on SOPs and retraining.
- Conduct surprise audits and coordinate third-party evaluations.
Cross-Functional Leadership
- Collaborate with Training, Finance, and Tech teams to roll out new systems and initiatives.
- Represent field operations in corporate strategy discussions.
Qualifications
- 5 years of multi-unit leadership experience in restaurants, QSR, or retail.
- Proven track record of improving underperforming stores and driving sales growth.
- Strong analytical skills with experience using KPIs and P&L data to make decisions.
- Hands-on leadership style with ability to coach, motivate, and hold teams accountable.
- Excellent communication and organizational skills; thrives in high-growth, fast-paced environments.
- Willingness to travel extensively across assigned markets.
Job Type: Full-time
Pay: $100,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 5 years of multi-unit leadership experience in the restaurant, QSR, or retail industry?
- Are you willing and able to travel extensively across Massachusetts and other assigned markets (2–3 days per week)?
- Do you have experience using KPIs and P&L data to manage and improve operational performance?
- Do you have prior experience directly managing and developing Area Managers or Store Managers across multiple locations?
Work Location: In person
Salary : $100,000 - $125,000