Relationship Teller II

JOB TITLE : Relationship Teller II

DEPARTMENT: Deposit Operations

REPORTS TO:  Retail Banking Branch Manager 

HOURS: Full-time

FSLA STATUS: Non-Exempt

We're not just your average bank – we're a tight-knit, family-owned community bank with a passion for making a real impact in the neighborhoods we call home. Our mission? Simple but impactful: to strengthen communities, one meaningful connection at a time.

At the heart of Northeast Bank is our incredible team – a community within a community. We're not just colleagues; we're like family, always ready to support each other, our neighbors, local businesses, and non-profits. In fact, we go the extra mile to foster strong bonds with our clients, aiming to be more than just a bank but a trusted partner in their journey.

If you're someone who thrives on making a positive difference in people's lives, Northeast Bank is the place for you Join us, and let's build strong communities together.

POSITION SUMMARY: Assist customers with teller responsibilities and back-up the relationship bankers to provide individualized and comprehensive services to retail and commercial customers.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

1. Services customers by maintaining an accurate cash balance while protecting bank assets. Processes currency transaction reports, reviews stop payments, scrutinizes negotiable instruments with potential for fraud. Accurate in balancing vault. Resolves balancing differences independently and assists others.

2. Opens and closes all types of deposit accounts (checking, savings) for consumer and commercial accounts. Sells, redeems, and renews certificates of deposits, including IRA's. Assists customers with address changes, stop payments, balance inquiries, statement balancing, check approvals, check orders, etc.

3. Inform customers of banking products beneficial to the customer. Cross sells and/or refer to other personnel when the need arises.

4. Provides quality customer service including greeting customers by name, smiling, and thanking every customer. Acts professionally including conversations with customers and employees in person and on the phone. Keeps confidentiality of customers within those that need to know.

5. Communicates effectively with supervisor, manager, and co-workers. Serves as mentor to junior tellers. Reads and follows through with voicemail and e-mail. Effectively and professionally uses software-especially email.

Benefits:

• Fun, supportive work environment with advancement opportunities
• Competitive wages with an additional annual performance-based incentive
• Medical, Dental, Life and Disability Insurance
• Generous paid time off, including 11 paid holidays
• Paid volunteer time
• Retirement Benefits – 401k match and ESOP
• Education reimbursement with one year of service
• Awarded Star Tribune Top Workplaces 7 years in a row

Education

· High school diploma or general education degree additional education.

Experience

· A minimum of 2 years teller experience and customer service experience

· Exposure to relationship banker responsibilities

Other Skills/Characteristics

· Professional, effective verbal communication skills

· Ability to deliver "above average" customer service

· Ability to multi-task and organize priorities

· Willingness to cross-sells products and services to new and existing customers

· Medium level of computer literacy

· Maintains confidentiality

· Maintains high level of focus and accuracy

Performance Measures

· Accuracy of input, monthly reporting, and written documents

· Customer Service

· Organization Skills

· Balancing Record

· Safety of Cash

Working Conditions

• Normal Office environment
• Ability to lift coin/cash weighing up to 25 pounds
• This position does not offer work from home opportunities

Northeast Bank welcomes people of all races, religions, genders, physical abilities, backgrounds, etc. Our goal is to support all members of our community, whether they are customers or employees. Our employees have a sense of belonging due to the relationship building we do among our employees. We value each employee as an individual.

Northeast Bank is an Affirmative Action/Equal Opportunity/Vets/Disability Employer

Salary : $22 - $27