Director of Support Centers

Location: Danvers, MA

Schedule: Mon-Fri, 9am-5pm, with occasional after hours or weekend work as needed

Target Salary: $82,000 - $85,000 annually

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

At Northeast Arc, our mission is rooted in the belief that every person deserves the opportunity to live, learn, and thrive as a full member of their community. The Director of Support Centers plays a central role in making that mission real for the individuals and families we serve.

In this position, you will provide strategic, fiscal, and operational leadership for Northeast Arc's Support Center programs, including the Autism Support Center, Adult Autism Support Center, Community Resource Center, and Family Resource Center. This is a leadership role that spans multiple programs and communities, requiring someone who is equally comfortable setting long-term strategy and rolling up their sleeves to drive day-to-day excellence. You will oversee program growth, staff leadership, DDS partnerships, contract compliance, community engagement, and resource coordination to ensure high-quality, person-centered services and maximum regional impact.

Responsibilities

• Provide strategic, fiscal, and operational leadership across Northeast Arc's Support Center programs, including the Autism Support Center, Adult Autism Support Center, Community Resource Center, and regional resource initiatives
• Supervise the Autism Support Center Program Director, Family Resource Center Program Director, Adult Autism Support Center Program Director, and Community Resource Center Specialists, fostering collaboration and shared accountability across teams
• Oversee program growth and community engagement, ensuring high-quality, person-centered services and maximum regional impact
• Manage DDS partnerships, contract compliance, and resource coordination across multiple geographic locations
• Lead financial analysis, database management, and the development, implementation, and evaluation of policies and procedures
• Drive project management, strategic planning, and process improvement initiatives across the Support Centers
• Represent Northeast Arc and present at conferences, workshops, meetings, and seminars on behalf of the organization

Qualifications

• Bachelor's degree required; Master's degree preferred in psychology, special education, human service management, or a related field
• Minimum of five years of management and supervisory experience in the field of family supports; experience managing large-scale outreach, referral, and information systems
• Extensive experience supporting, educating, and advocating for children and adults with Autism Spectrum Disorder (ASD), Intellectual Disabilities (ID), and Developmental Disabilities (DD)
• Strong knowledge of service systems, resources, and supports available to individuals with ASD, ID, and DD, with demonstrated success helping families navigate and access those services
• Proven leadership experience managing supervisors and teams across multiple geographic locations; demonstrated ability to develop, mentor, and inspire staff
• Strong facilitation and presentation skills, with the ability to effectively communicate a vision, lead meetings, and engage diverse audiences
• Excellent analytical, critical thinking, problem-solving, and decision-making skills
• Exceptional interpersonal, written, and verbal communication skills, with the ability to build productive relationships with internal and external stakeholders
• Commitment to professional development through participation in Northeast Arc activities, committees, conferences, and industry events
• Valid driver's license required; ability to travel for work-related trainings, meetings, and events
• Sitting at a desk 50% of the workday; standing and walking 50% of the workday
• Must successfully complete and pass all required background checks as a condition of employment.

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Director of Support Centers, Autism Support, Family Services, Disability Services, DDS, Human Services Leadership