Customer Service Representative

Join the Northbrook Park District team as a Customer Service Representative and help us create exceptional experiences for our community every day!

This position is responsible for receiving and responding to inquiries from patrons, entering data into registration software System, processing registration transactions and handling questions and concerns while engaging with the public throughout the facility. Serves as the first point of contact for Community Center visitors, creating a welcoming environment and proactively assisting with any customer service needs. Provides clerical and general office support to building staff. Demonstrates commitment to the Mission, Vision and Guiding Principles of the Park District. Work location and hours may vary; evening or weekend work may be required.

Pay & Schedule:
$16.00 - $17.00 Per Hour, DOQ

This is a part-time, non-exempt position.

Hours include: Weekday Evenings 4:30 PM - 9:30 PM & Weekends 8:00 AM -3:00 PM

Duties & Responsibilities:

• Perform registration operations using registration software to correctly enter registration data and process customer transactions; transactions are accepted online, via email, in-person or by mail.

• Respond to telephone, in-person and email inquiries from patrons promptly and accurately; may assist with answering phones with inquiries for other Park District locations.

• Accurately explains registration procedures and provides correct information regarding programs, classes, events and facilities.

• Foster a welcoming environment for patrons at the front desk and throughout the facility.

• Provide exceptional customer service by fielding patron questions and concerns, providing information, follow-up and resolution as required and relaying internal and external questions and concerns to appropriate staff and supervisors as necessary.

• Accurately handle all monetary transactions and routinely run registration reports while following established cash handling procedures.

• Readily assists with programming, class, or special event preparation and execution as needed.

• Effectively provides a variety of clerical support functions to Supervisors and Managers, including typing, filing, copying and message handling.

• Report any work-related or patron injuries or incidents to supervisor; report unsafe conditions to supervisor and correct if appropriate; complete accident/incident report forms as needed.

• Diligently follows and adheres to all safety policies and procedures.

• Collaborate with internal and external customers in a positive manner.

• Perform all job tasks in a safe manner.

• Attend training and meetings as required.

• Perform other duties as assigned.

Benefits

All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.

To view job description, click here.

High school diploma or equivalent. Previous customer service experience is preferred.

Skills & Abilities

• Proficient with Microsoft Office (Word, Excel, Outlook)

• Effectively learn and utilize software applications related to registration

• Perform basic math computations to reconcile cash drawers

• Effectively multitask

• Communicate effectively both orally and in writing

• Effectively communicate in telephone conversations; relaying messages that are clear and concise

• Work with customers and co‐workers in a professional manner in stressful situations

• Work independently and efficiently

• CPR/AED Certification or ability to obtain within (3) months of hire

Knowledge

• Office methods and procedures

• Excellent oral and written communication skills

• Cash‐handling procedures

• District safety policies and procedures

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.

• Required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms.

• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

• Specific vision abilities are required and include close vision and the ability to adjust focus.

• May occasionally lift and/or move up to 25 pounds.

Salary : $16 - $17