What are the responsibilities and job description for the Front Desk Receptionist position at Northbound Search?
A financial services firm is seeking a professional, polished, and highly organized Front Desk Receptionist to serve as the first point of contact for clients, visitors, and employees. This individual will manage front desk operations, coordinate visitor arrivals, handle incoming calls, and provide administrative support to ensure the office runs efficiently.
The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to maintain confidentiality in a professional financial services environment.
Key Responsibilities
Front Desk Management: Greet and welcome clients, visitors, and guests, ensuring a professional and courteous reception experience.
Phone & Email Communications: Answer and direct incoming calls, monitor general email inquiries, and route messages to the appropriate individuals.
Visitor & Meeting Coordination: Manage visitor check-ins, notify employees of arrivals, coordinate conference room reservations, and assist with meeting preparations.
Administrative Support: Assist with mail distribution, shipping and receiving, document preparation, copying, scanning, and general office organization.
Office Operations: Monitor office supplies, coordinate with building management and vendors, and help maintain an organized and presentable reception area.
Employee Support: Assist with scheduling, catering orders, office events, and other administrative requests as needed.
Confidentiality & Professionalism: Handle sensitive information appropriately and adhere to the firm's policies and procedures.
Qualifications
Previous experience in reception, front desk administration, hospitality, or a similar client-facing role.
Excellent verbal and written communication skills, with a polished and professional demeanor.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Strong customer service skills and a proactive, detail-oriented approach.
Ability to exercise discretion when handling confidential information.
Reliable, punctual, and comfortable interacting with clients and senior-level professionals.