Director, Specialty Care Services

At NorthBay Health, the Director of Specialty Care Clinics is responsible for the strategic and operational leadership for multiple specialty care clinics within the ambulatory division. This role ensures high- quality, patient centered care is delivered consistently while achieving operational goals related to access, growth efficiency, provider productivity and financial performance. The Director collaborates in a dyad partnership with the Chief Physician, Specialty Clinics, other clinic Medical Directors ensuring a collaborative approach to clinical and operational excellence optimizing service delivery while aligning with the organization’s mission and strategic goals.

This position reports directly to the Chief of Ambulatory Operations and is responsible for leading operational efficiencies, financial performance, regulatory compliance, and patient experience initiatives. Operating with the highest level of integrity, the Director will foster positive, collaborative relationships throughout the organization for the enhancement of the specialty clinics delivery and growth. Facilitation of a positive work environment for physicians, providers, leaders and staff. Additionally, the Director serves as a mentor and coach for emerging leaders, fostering leadership development and strengthening management capabilities across ambulatory services. The Director will also be responsible for collaborating closely with other ambulatory and hospital leaders, as well as other senior executives, to align clinic services with broader organizational priorities and system-wide strategic initiatives to support integrated, team-based care delivery. 

Qualifications:

Education:  

• Master’s highly preferred. 

• Bachelors required or 20 years of experience in Ambulatory with at least 8 years of management experience.

Experience:  

• Minimum 7 years of progressively responsible management ambulatory leadership experience required with at least 4 years in the discipline.  
• Administrative leadership experience within specialty services and/or surgical services preferred. 

Skills: 

• Demonstrated experience in building collaborative working relationships with providers, colleagues, staff, and senior executives. 
• Demonstrated initiative, follow through and ability to work independently and collaboratively. 
• Demonstrated leadership skills and high professional standards with results oriented management style. Demonstrated effective project management skills. 
• Excellent oral and written communication and presentation skills. 
• Must possess strong degree of organizational skills and demonstrated ability to deal with job-related stress, setting of priorities, coordination multiple projects and successful record of meeting deadlines. 
• Must possess willingness to provide on-site practice oversight, as needed. Microsoft Outlook, Word and Excel skills required. 
• Excellent interpersonal, judgment and problem solving skills.

Interpersonal Skills:  

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

Compensation: 

• $195K to $205K based on years of experience doing the duties of the role. 
• Eligible for annual VCP Incentive.