Sr Traffic Incident Manager

Summary:

The purpose of this position is to develop, implement, and manage activities related to wrecker service contracts, hazardous materials response contracts, traffic incident management, loss prevention, and the law enforcement services contract. This includes overseeing personnel and operations, developing work plans, assigning projects, managing contracts, and administering the annual budget while ensuring compliance by staff and contracted service providers. This position also serves as a liaison with law enforcement agencies, service providers, and emergency response partners to support incident response and roadway clearance. Responsibilities include providing and coordinating traffic incident management training, responding to roadway and operational emergencies, assisting during weather-related incidents, and completing special projects as assigned.

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Responsibilities:

• Oversee service contracts including wrecker services, hazardous materials response, and law enforcement agreements; ensure compliance with contract terms, performance standards, and regulatory requirements.
• Supervise and develop staff, including hiring, training, performance management, goal setting, and corrective action to maintain high operational standards.
• Lead traffic incident management (TIM) operations, developing and implementing practices that promote safe, efficient roadway operations and rapid incident clearance.
• Support safety, compliance, and reporting efforts by coordinating training, responding to roadway emergencies and weather events, maintaining program records and reports, and collaborating with internal safety and audit teams to implement risk prevention initiatives.
• Coordinate incident response partnerships, serving as the primary liaison with law enforcement, towing providers, hazardous materials contractors, and other emergency response agencies.
• Manage operational planning and resources, including work plans, schedules, special projects, budget tracking, and performance monitoring for contractors and employees.

Qualifications:

Minimum:

• Bachelor’s degree in a related field, or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• 5 – 7 years’ experience, including 1-3 years of supervisory experience
• Valid class “C” driver’s license
• Must be able to obtain and maintain NCIC/TCIC certification and complete CJIS Privacy and Security Training as required by state and federal regulations.

Physical Requirements & Environmental Conditions

This role requires the ability to perform physically demanding tasks in a variety of environments and conditions (as applicable).

Physical Demands

• Regular: standing, walking, reaching, speaking, and hearing within normal ranges; full range of motion and visual acuity including close, distance, color, and depth perception.
• Frequent: lifting, carrying, pushing, pulling, balancing, and working with tools or equipment.
• Frequent: stooping, squatting, twisting, manual dexterity, gripping, and reading.
• Occasional: sitting, kneeling, and crawling.
• Rare: climbing of ladders, stairs, poles, or entering/exiting trucks or other vehicles.
• Ability to lift up to 10 lbs. frequently and move objects up to 20 lbs. occasionally.

Work environment, weather conditions and emergency response

• Duties may be performed indoors, outdoors, underground, in trenches, confined spaces, or on varied terrain (slippery, sloped, wet, unstable, or muddy surfaces).
• Regular exposure to loud or noisy environments, mechanical equipment, fumes, airborne particles, vibration, and other environmental hazards.
• Possible exposure to moving vehicles, hazardous chemicals, infectious agents, insects, noxious vegetation, snakes, and street‑adjacent work zones.
• Work may occur in adverse weather such as rain, snow, sleet, heat, direct sun, dust, or mist.
• The ability to respond promptly to operational or public works emergencies

About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.

Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.