North Suffolk Animal Clinic is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule: This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday only.

NO WEEKENDS!

Full-time benefits and compensation**:

• Compensation: $16 - $19 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1 years of client service experience is required
• Previous veterinary experience is HIGHLY DESIRED
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

North Suffolk Animal Clinic is a well-established, small animal general practice known for its compassionate care and strong team culture. Our 4-doctor team is supported by an experienced and collaborative staff that prioritizes patient care, client communication, and a positive work environment. We offer a full range of services including wellness care, soft tissue surgery, and dentistry, with dedicated surgical days and a steady, appointment-based workflow.

Our hospital is proud of its laid-back, drama-free atmosphere where team members genuinely enjoy working together. With long-tenured staff and a strong emphasis on teamwork, everyone is encouraged to pitch in and support one another throughout the day.

Located in the growing community of Suffolk, VA, our clinic offers a great balance of professional fulfillment and quality of life—with no on-call or emergency hours, a consistent schedule, and a welcoming environment for both experienced veterinarians and those early in their careers.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

Salary : $16 - $19