What are the responsibilities and job description for the Help Desk Specialist position at North Star Group?
Job Summary (FL-DOH--Help Desk Specialist)
- Provide technical assistance and customer service support to the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.
- Respond to inquiries and troubleshoot issues related to patient care program systems and services.
- Perform data entry and maintain accurate records of customer interactions and resolutions.
- Utilize Microsoft Office applications to support daily help desk operations and documentation.
- Carry out clerical duties, including managing emails, phone calls, and documentation.
- Ensure professional and timely communication with clients, staff, and stakeholders.
- Uphold confidentiality and adhere to organizational policies and procedures.