What are the responsibilities and job description for the Retail Branch Manager position at North Star Community Credit Union?
One branch. One team. Hundreds of opportunities to make a difference.
At North Star Community Credit Union, the Retail Branch Manager is more than a leader. This person is a coach, mentor, problem-solver, and community ambassador who helps employees thrive while ensuring members receive exceptional service every day.
As a Retail Branch Manager, you'll lead branch operations, guide a talented team, help members achieve financial success, and build meaningful relationships throughout the community. Every day is an opportunity to inspire your team, drive growth, and create memorable member experiences.
If you enjoy developing people, achieving goals, solving challenges, and making a lasting impact, we want to meet you.
Why You'll Love This RoleYou're Not Just Managing a Branch
You're helping:
- Team members grow their careers
- Members achieve their financial goals
- The branch exceeds performance expectations
- Strengthen relationships within the community
- Create a culture of exceptional service
- Drive the success of the credit union
Every day brings new opportunities to lead, coach, and make a difference.
What You'll Be DoingLead & Inspire
Be the leader your team looks to for guidance, support, and motivation.
You'll:
- Hire, train, coach, and develop branch staff
- Conduct performance reviews and provide ongoing feedback
- Schedule and allocate resources to meet operational needs
- Foster a positive, engaged, high-performing team culture
- Lead by example through exceptional service and professionalism
Drive Branch Success
You'll oversee daily operations while helping the branch achieve organizational goals.
You'll:
- Monitor branch performance and operating results
- Track transactions, loan volume, new accounts, and sales activity
- Identify opportunities for improvement and growth
- Ensure efficient branch operations and staffing
- Take action to address operational challenges and performance gaps
Help Members Reach Their Goals
When members need answers, solutions, or guidance, you'll be there to help.
You'll:
- Assist with complex member account situations
- Support lending activities and loan decisions
- Underwrite loans within assigned authority
- Resolve member concerns and escalations
- Ensure every member receives outstanding service
Build Community Relationships
Great branches don't just serve communities. They become part of them.
You'll:
- Represent North Star in the community
- Build relationships with local businesses and schools
- Participate in community events and activities
- Develop partnerships that support membership growth
- Serve as a trusted ambassador for the credit union
Ensure Excellence & Compliance
Behind every successful branch is strong operational leadership.
You'll:
- Ensure compliance with credit union policies and procedures
- Support audits and internal controls
- Maintain branch security and safety standards
- Monitor risk and operational quality
- Prepare reports and manage branch budgeting activities
What We're Looking For
You might be the perfect fit if you have:
- 3-5 years of banking, credit union, or related leadership experience
- Strong leadership and employee development skills
- Excellent communication and relationship-building abilities
- A passion for serving members and communities
- Strong decision-making and problem-solving skills
- The ability to motivate, influence, and inspire others
- A commitment to operational excellence and accountability
Qualifications
- Associate degree, specialized certification, licensing, or equivalent experience and training
- Ability to build relationships with members, employees, and community partners
- Capability to manage multiple priorities while leading a high-performing team
Why North Star?
Because great leaders deserve a great place to grow.
Meaningful Leadership
Shape the success of your team, branch, and community every day.
Professional Growth
Earn valuable certifications and licenses, including NMLS, FiCEP, Insurance Licensing, and North Star Way training.
Community Impact
Help strengthen the communities we serve through outreach, partnerships, and engagement.
Supportive Team Culture
Work with people who genuinely care about each other and the members we serve.
Purpose-Driven Work
At North Star, every conversation, every relationship, and every decision is guided by one purpose: helping people succeed.
Imagine Your First Day...
You walk into your branch.
Your team is looking to you for direction and support.
A member needs help navigating a complex financial situation.
An employee reaches a new milestone because of the coaching you've provided.
A local organization invites the branch to participate in an upcoming community event.
By the end of the day, you've helped your team grow, strengthened member relationships, and moved the branch one step closer to its goals.
That's the impact you'll have here.
Every day.
Ready to Lead the Way?
Apply today and become a Retail Branch Manager at North Star Community Credit Union.
Bring your leadership. Bring your passion for people. Bring your commitment to making a difference.
North Star Community Credit Union
People Helping People ⭐
Salary : $66,800