Financial Services Officer

FSO

Make a Difference—One Member, One Loan, One Conversation at a Time

At North Star Community Credit Union, we don’t just process financial transactions—we help people move forward in life. Every interaction has the power to impact a member’s goals, stability, and future. We’re looking for a people-first, service-driven Financial Services Officer to join our team in Devils Lake.

If you thrive in a fast-paced service environment, enjoy building relationships, and want your work to truly matter every day—this is your opportunity to serve the Devils Lake community while growing your career in financial services.

What You’ll Do

In this role, you’ll be a key driver of member success—balancing hands-on financial services with relationship building and operational excellence.

Deliver Exceptional Member Service

• Assist members with everyday financial needs, including deposits, withdrawals, and loan payments
• Provide friendly, accurate, and efficient service in all member interactions
• Open and maintain member accounts while ensuring a smooth onboarding experience

Support Lending & Financial Solutions

• Assist with consumer lending activities, including personal and auto loans
• Guide members through loan applications and basic credit decisions
• Help members understand credit union products and services that support their goals

Strengthen Member Relationships

• Identify member needs and recommend appropriate financial solutions
• Build trust through consistent, respectful, and professional service
• Deliver meaningful conversations that support long-term financial wellness

Support Branch Operations & Accuracy

• Ensure daily transactions are processed accurately and efficiently
• Maintain compliance with credit union policies and procedures
• Support a safe, secure, and well-organized branch environment

Represent North Star in the Community

• Build strong relationships within the Devils Lake community
• Represent North Star with professionalism, integrity, and care in every interaction

What Success Looks Like

• Members feel welcomed, supported, and confident in their financial decisions
• Transactions and account services are handled accurately and efficiently
• Lending support is consistent, compliant, and member-focused
• Strong relationships are built within the Devils Lake community
• You are recognized as a trusted, dependable, and service-driven team member

What You Bring

• Experience in credit unions, retail, customer service, or financial services preferred
• Strong communication skills with a genuine passion for helping people
• Ability to multitask in a fast-paced, member-focused environment
• High attention to detail, accuracy, and accountability
• Basic knowledge of financial products, lending, or account services (or willingness to learn)
• Professional, dependable, and team-oriented mindset

Why You’ll Love Working Here

• Meaningful Impact: Help members make important financial decisions every day
• Community Connection: Serve and grow relationships in the Devils Lake area
• Career Growth: Training and development opportunities in financial services and lending
• Supportive Culture: Be part of a team committed to The North Star Way
• Stable Future: Join a strong, community-focused credit union that invests in its people

Work Environment & Physical Requirements

• Professional branch and office environment within a financial services setting
• Extended periods of sitting, standing, and computer use
• Frequent use of hands and fingers for typing and system navigation
• Occasional lifting of up to 50 pounds (files, supplies, or branch materials)