What are the responsibilities and job description for the Intake Coordinator - Various Shifts position at North Star Behavioral Health?
Responsibilities
Shifts Available
Sunday-Thursday 3:00 PM - 11:00 PM
Tuesday-Thursday 8:00 AM - 4:00 PM/Friday-Saturday 3:00 PM - 11:00 PM
The Intake Coordinator is a key member of the NorthStar Behavioral Health Team who assists in conducting phone triage, and scheduling assessments for new and returning patients and follows-up and responds to all inquiries and referrals. The Intake Coordinator provides emergency psychiatric screening services to potential patients, other hospitals, referral sources, and community organizations. They work closely with the Intake Clinicians, physicians, referral sources, and other hospital departments to disseminate information with NSBHS and its services.
Job Duties/Responsibilities
REQUIREMENTS:Â
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.Â
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Pay Transparency
To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.
Shifts Available
Sunday-Thursday 3:00 PM - 11:00 PM
Tuesday-Thursday 8:00 AM - 4:00 PM/Friday-Saturday 3:00 PM - 11:00 PM
The Intake Coordinator is a key member of the NorthStar Behavioral Health Team who assists in conducting phone triage, and scheduling assessments for new and returning patients and follows-up and responds to all inquiries and referrals. The Intake Coordinator provides emergency psychiatric screening services to potential patients, other hospitals, referral sources, and community organizations. They work closely with the Intake Clinicians, physicians, referral sources, and other hospital departments to disseminate information with NSBHS and its services.
Job Duties/Responsibilities
- Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health related services.
- Identifies needs of callers and schedules clinical assessment when necessary.
- Facilitates appropriate callers' access to optimal level of care within the system.
- Documents all calls and related information in intake system; ensures forms are neat and legible, gathering all possible information.
- Provides back-up coverage to units if necessary.
- Reviews intake paperwork for appropriate dispositions and referral sources.
- Communicates handbook (if applicable) and related policies clearly to potential patients and families and seeks feedback to assure a clear understanding.
- Assists with admission procedures, obtains patient and other required signatures on admission paperwork, obtains various releases, including patient activity participation, immunization records, physician billing, insurance, and UR companies.
- Verifies all documentation on after-hours admissions ensuring completion and accuracy.
- Consistently obtains re-certification of Medicaid eligibility prior to admission and requests insurance verification from business office for third party.
- Establishes and maintains positive relationships with patients, physicians, allied health professionals, and all referral sources.
- Performs other duties as assigned.
REQUIREMENTS:Â
- Bachelor's Degree in Social Work, Counseling, Psychology, or related field.Â
- Two years' experience in mental health field and experience with the DSM and clinical assessments preferred.
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.Â
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Pay Transparency
To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.