What are the responsibilities and job description for the Front Office Receptionist - Medical position at North Side Christian Health Center?
Position Summary
As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.
Duties/ Responsibilities-
the attention of Practice Coordinator and/or Clinical Director
copay/reports in safe
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.
Qualifications (required For Employment) -
As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.
Duties/ Responsibilities-
- Greets all incoming patients/visitors
- Manages patient check in process for pediatric and adult patients, as well as dental patients
- Verifies patient medical insurance prior to appointment
- Updates patient demographics and medical insurance information in eCW
- Scans medical insurance cards and ID, as well as sliding fee scale application and income
- Determines sliding scale fee amount for uninsured patients
- Enters all data into patient profile
- Manages no show patients by reaching out and rescheduling their missed appointment.
- Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
- Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
- Answers telephones, documenting all pertinent information in patient charts.
- Schedule appointments for pediatric and adult patients, specifying exact reason for visit
- Manages phone voicemail mailboxes daily
- Scans new information for patient into eCW, including correspondence, labs, results, and
- Manages incoming faxes as needed
- Faxes referrals and correspondence to hospitals and physicians as needed
- Assist with outgoing mail and incoming mail distribution
- Assists the patient during the check-out process; scheduling next appointment, etc.
- Analyzes what patients scheduled the next day will need during registration process, and
the attention of Practice Coordinator and/or Clinical Director
- End of day tasks such as printing next day's schedule, locking the front doors during weekday
copay/reports in safe
- Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
- May be required to participate in departmental and organizational quality improvement
- Other duties as assigned
- Must be accurate and detail oriented, possess strong organizational and time management
- Ability to work under pressure
- Excellent oral and written communication skills; understanding of medical terminology
- Must have excellent people and customer service skills
- Prolonged sitting and/or standing and moving about throughout the workday; extensive
- Local travel between clinic sites (10 minutes apart by car)
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.
- Work evening and weekend hours when needed, usually on a rotational basis with the rest of
- Attends a minimum of one outreach event per calendar year.
- Commitment to NSCHC faith-based mission to provide care to all who request it, without
Qualifications (required For Employment) -
- 1 year previous experience in a medical clerical role
- Must have basic computer skills, including with EMR (electronic medical record).
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- Annual influenza vaccine