What are the responsibilities and job description for the Receptionist - Admin Support position at North Shore Steel?
North Shore Steel is a trusted, industry-leading metals service center with more than 65 years of experience supporting customers across the Gulf Coast and nationwide. With locations in Houston and Beaumont, we provide a full range of structural steel products and value-added processing services, including cutting, machining, forming, rolling, and fabrication, helping customers across construction, energy, industrial, and OEM sectors move faster and build with confidence. Our legacy is rooted in reliability, craftsmanship, and long-term relationships.
At North Shore Steel, our Core Values guide how we work and lead: Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential. If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another, we invite you to join our team.
Summary:
Our Administrative Support teammate is the first point of in‑person contact for customers and visitors at our Beaumont facility. This role is essential to supporting our customer‑focused operations and maintaining the strong team dynamic that characterizes this location. The successful candidate will bring professionalism, warmth, reliability, and the ability to learn and retain essential information in a fast‑paced service environment.
Key Responsibilities:
- Warmly greet and assist all customers; manage check‑in procedures timely and accurately
- Professionally handle incoming calls, transfer lines, take messages, and answer general inquiries
- Maintain a clean, organized, and welcoming front desk environment
- Accurate completion of general administrative tasks including but not limited to: shipping and receiving of work orders, mail distribution, deliveries, maintaining adequate amount of office supplies
- Provide support to in-office sales team through accurate processing of work orders, data entry and other administrative tasks as assigned
- Collaborate daily with sales and warehouse teammates to support customer needs and ensure seamless operations
What Makes You a Great Fit:
- You bring consistent, positive communication with customers and teammates
- You are eager to learn, retain important information, and apply it reliably to support the team
- You demonstrate strong reliability and punctuality - arriving on time and ready to contribute every day
- You work with an initiative‑driven, service‑oriented mindset, supporting both customers and teammates proactively
Qualifications:
Required:
- 1–3 years of administrative, receptionist, customer service, or comparable experience
- Strong verbal and written communication skills
- Proven reliability with attendance and daily punctuality
- Proficiency in Microsoft Office suite or related software
- Ability to multitask and manage a steady flow of customer interactions professionally
Preferred:
- Experience in an industrial, logistics, or manufacturing setting
- Bilingual (English/Spanish) a plus
Work Environment & Physical Requirements:
- In‑person, front‑office environment, serving as the first point of contact for all guests and customers
- Walking to and from nearby offices/warehouse entry points as needed
- Ability to sit or stand for extended periods; ability to lift up to 50lbs independently on occasion
- Consistent adherence to company and visitor safety practices and protocols
Physical Requirements:
• Ability to sit for extended periods while working at a computer and performing job duties.
• Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment.
• Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas.
• Ability to stand and walk between work areas, meeting spaces, and production environments as required.
• Ability to lift and carry office materials up to 25 lbs.
• Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts.
• Ability to drive a standard company vehicle when required by the position.
Pre-Employment Requirements:
All candidates who receive a conditional offer of employment must complete the company’s pre-employment screening process. This includes:
- Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion.
- Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire.
- Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate.
Participation in each step of the pre-employment process is required. Candidates who choose not to participate or who do not meet the screening criteria will not be eligible for employment.
Benefits:
At North Shore Steel, we invest in the well-being of our team. Full-time employees receive a robust benefits package that includes multiple Major Medical plan options, Dental, Vision, Voluntary Life, Short-Term Disability, Flexible Spending Accounts, and HSA options for qualifying plans.
We also provide Long-Term Disability, Basic Life, and AD&D coverage at no cost to you. You’ll also enjoy a generous holiday schedule, a competitive PTO program, and a Safe Harbor 401(k) with company contributions to support your long-term financial goals.
We are an equal opportunity employer and maintain a safe, secure, and drug-free workplace where everyone has the opportunity to succeed.