Front Desk Receptionist (Medical Office)

FRONT DESK RECEPTIONIST (PRIVATE PRACTICE)- Cambridge, MA

Under the direction of the Front Desk Lead, this position is responsible for optimizing patient flow through accurate, timely scheduling, check in/check out of patients, co-pay and deductible collections, demographic and insurance entry, obtaining medical records, imaging authorization as well as handling a multi-line phone system. We are currently looking for applicant for our new Cambridge location, however a 1-month training period in our Woburn office will be required, before transferring to the Cambridge office.

Job Duties Include:

• Schedule on site patients into Epic, ensuring all demographic, and insurance information is added to Epic correctly.
• Check in patients upon arrival; ensure demographic/insurance information is updated in system, including email and cell phone. Collect co-pays or any monies owed.
• Check patient out of their appts as well as scheduling future appointments/procedures as needed.
• Assist with patient service issues; respond to patient concerns in a courteous and timely manner.
• Responsible for outgoing calls in order to schedule appointments or procedures, as well as collect patient balances.
• Responsible for reconciling deposits of co-pays posted to daily cash drawer, and confirm all co-pays posted are received for deposit as directed by FD Supervisor.
• Responsible for in-coming medical record requests and ensuring authorization and payment is received before releasing records.
• Adhere to the HIPAA guidelines regarding confidentiality relating to the release of financial and medical information; provide for maintenance of confidentiality of patient records and communications.
• Communicates effectively and respectfully with all co-workers and patients alike.
• Punctuality, dependability, flexibility and reliability are key requirements for the position; work assigned hours. Reliable transportation is a must.
• Must possess a calm demeanor and an ability to adapt to change. Along with multi-tasking, organization and attention to detail.
• Required attendance for monthly meetings (usually first Wednesday of the month).
• Floating between our offices in Beverly and Woburn.

This position requires: minimum of high school diploma or equivalent, previous experience in a medical office, computer skills, dependability, flexibility, excellent communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, while remaining calm, professional and keeping a positive attitude is a must.

Availability is Monday - Friday, Daytime hours. Experience with Epic is a plus but we will train if needed. Salary commensurate with experience.

Benefits (available after 90-day probationary period):

· Medical

· Dental

· Vision

· FSA

· 9 Paid Holidays

· Paid Vacation and Sick Time

· 410K with employer contribution (after 1 year)

NSPM provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• medical office: 1 year (Required)
• EPIC: 1 year (Preferred)
• Appointment scheduling: 1 year (Required)

Work Location: In person

Salary : $20 - $24