Clerk V, Enrollment Specialist

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Clerk V, Enrollment Specialist

Grade 15, AFSCME Unit position, 37.5 hours/week

Campus: Lynn/Danvers campus, 4 days on site, 1 day remote (telework is subject to change based on the needs of the department and/or College.)

Work Schedule: Monday - Friday, 9am to 5pm

SALARY: $1,820.73 biweekly, ($47,338.98 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary, step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

GENERAL STATEMENT OF DUTIES:

This individual will assist students with the admissions, enrollment, registrar, and financial service processes. The primary responsibility of this position is to provide all facets of customer service related to Student Success Centers. This individual will interact with students, the public and members of the NSCC community as a representative of the division and the College.

DUTIES AND RESPONSIBILITIES:

• Provide customer service to students and parents by phone, in person via email, virtually via Centro Hub and Live Chat, by answering questions and advising customers on all aspects of student services
• Maintaining customer flow for appointments and walk in services. May provide general information with the onboarding process.
• Assist prospective students with the application process and the creation of new online applications for admissions.
• Monitor and respond daily to correspondence received on department/divisional e-mail accounts and voicemail inbox.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation and mail distribution.
• Collects and processes documents such as change of program forms, registration forms, withdrawals, waiver requests, enrollment verifications, financial aid documents, transcript requests, name changes, etc.
• Scans and indexes student records.
• Processes admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and ensuring that proficiency has been met.
• Conducts SAT downloads of data into the Client Relationship Management software (CRM).
• Cleans up discrepancy reports as needed for data integrity.
• Partners with the CRM Administrator to evaluate current application processes and assess where improvements can be made.
• Conduct prospective student tours of the campus.
• Maintain a basic knowledge of federal, state, and local Financial Aid and Student Accounts related policies and procedures.
• Process student payments, inclusive from receiving payment to reconciling cashier sessions.
• Provide students with accurate and appropriate information about the billing process and their student account activity.
• Assist students on the use of MyNorthshore student portal, and EAB Navigate to access their individual information, setting up eRefund or payment plans, making online payments, and appointment requests.
• Utilize the College's database system (Banner), and Navigate for all pertinent SFS data entry and processing functions.
• Assist in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary.
• May be required to occasionally work evening and weekend events, and report to other campuses if coverage is needed.
• Will be expected to work the Welcome Desk to assist students with the sign in process of the Student Success Center.
• Perform other duties as required or assigned by managers within Enrollment Centers

The Human Resource Division Classification Specification for this position is available at http://www.mass.edu/forfacstaff/classificationspecs/classspecs-pers.asp or in the Human Resources Department.

Requirements:

• An Associate's degree with a minimum of 2 years of related work experience in an enrollment services office position or the equivalent combination of education and experience.
• Experience with integrated database systems (Banner system preferred).
• Proficiency in Microsoft Office Suite and data entry required: Excel, Word and Access. Knowledge of accounting practices and principles.
• Excellent customer service, interpersonal communication, preferable in a multicultural work setting.
• Demonstrated ability to interact with students and outside agencies to resolve problems.
• Must have the ability to prioritize multiple projects and work independently with minimal supervision in a multitask environment.
• Experience interacting with culturally diverse populations.
• Work with remote technology such as Google Drive, Google Calendar, Navigate, Zoom, Google Meets, etc.
• Ability to occasionally travel between campuses as necessary.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

PREFERRED QUALIFICATIONS:

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Strong customer service skills and ability to multitask
• Strong technology skills and knowledge of various technological systems such as Customer Relationship Management and Student Information Systems.
• Bilingual Spanish is preferred.

Additional Information:

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit resume and cover letter outlining how your experience meets the qualifications of the position.