What are the responsibilities and job description for the Customer Relations Front Desk Receptionist position at North Pole Coffee Roasting Company?
Employment type: Full Time 8AM-4PM
Requirements:
· Excellent customer service skills
· Positive interpersonal and communications skills-written and verbal
· Reliable and excellent time management skills
· Listening skills-able to follow directions
· Ability to type and answer phone calls
· Ability to multitask and work in a fast-paced atmosphere
· Basic math, reading, and writing
· Problem analysis and problem solving
· Attention to detail and accuracy
· Adaptability
· Ability to take Initiative-self motivated
· Marketing and social media knowledge.
· Basic computer knowledge/applications: Internet, Microsoft Office, Quickbooks, RMA (preferred but not required)
· Able to lift up to 50lbs on occasion
· High school diploma, general education degree or equivalent
Job Duties:
· Greet and communicate directly with customers face to face and by telephone, responding courteously and promptly to customer inquiries
· Invoicing customer orders
· Making coffee drinks at the cafe
· Manage multiple phone lines and the transfer of calls to other departments
· Ensure excellent customer service is being delivered
· Managing special orders for customers
· Packaging and Shipping web orders
· Contribute to team effort by accomplishing company goals
· Other projects or duties as assigned
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $20