Guest Service Manager

Guest Service Manager – Casino Operations

• Location: On-site, Running Aces Casino - 15201 Running Aces Blvd, Columbus, MN 55025
• Schedule: Full time 
• Perks: Medical, Vison, and Dental Benefits for full-time positions, 401k, employee discount, Paid Time off (PTO, sick, bereavement, and holidays)

Purpose of the Guest Service Manager:

The Guest Service Manager will ensure proper training and supervision of all Aces Rewards personnel, to deliver prompt, courteous service in a manner that complies with Running Aces standards and company policies and procedures. This is a career-oriented position that will build management skills.

Essential Duties and Responsibilities

• Manage all Aces Rewards Front Desk staff, including scheduling, attendance, performance, timesheets, training, corrective action, etc.
• Planning promotions and execution of drawings.
• Ensure appropriate staffing of promotions and events.
• Ensuring that the Front Desk staff have all the knowledge possible for the entire building.
• Building monthly kiosk offers and promotion development.
• Verifying monthly mailers (active, new member, birthday, etc.)
• Maintain inventory of all things Retail each month and ordering new sale items.
• Run and analyze reports for coupon redemptions, mailers and play histories.
• Maintain Marketing back up invoices.
• Assist with Hotel billing auditing.
• Manage tier card level exceptions.
• Assist and handle exclusions and reinstatements.
• Fill in at the Front Desk as needed.
• Create a fun, welcoming and inviting atmosphere and culture for both staff and guests
• Oversee and coordinate assigned shifts and ensuring full coverage at the front desk
• Other duties as assigned.

Skills/Requirements:

• 2 years of hospitality or customer development experience preferred.
• 2 years supervisory experience preferred.
• 2 years in sale position or outbound guest relations preferred.
• Proficiency with computers and Microsoft Office Suite including Excel, Word and Outlook.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities
• Must possess the ability to obtain a Minnesota Racing Commission gaming license

Physical, intellectual and environmental conditions:

• Ability to work in a crowded and noisy environment.
• Strong organizational and multitasking skills while developing and managing projects.
• Must be able to stand, walk and sit for extended periods of time. 
• Must be able to professionally resolve conflicts with guests and employees.
• Ability to work alone and in a team setting, not always during “regular” business hours.
• Knowledgeable of Company policies and procedures, including fire and safety regulations.

Additional Notes

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations