What are the responsibilities and job description for the MRI Scheduler position at North Florida Surgeons, P.A.?
MRI Scheduler
Location: Destin, FL or Fort Walton Beach, FL
Hours: Monday–Friday, 7:30 AM – 4:30 PM
Position Summary
The MRI Scheduler is responsible for coordinating MRI appointments, verifying patient benefits, reviewing prescreening requirements, collecting pre‑payments, and supporting an excellent patient experience. This role requires strong communication skills, attention to detail, and effective collaboration with providers, clinical staff, and the authorization department.
Key Responsibilities
Scheduling & Patient Coordination
- Schedule MRI appointments based on provider orders, patient needs, and imaging availability.
- Review MRI prescreening questions with patients to ensure all safety and screening requirements are complete.
- Provide clear instructions regarding preparation, arrival times, and expectations.
Insurance Benefits & Authorization Collaboration
- Verify patient insurance benefits for MRI procedures and communicate coverage details to patients.
- Work closely with the Authorization Department to ensure all MRI orders have proper authorization and required documentation.
- Communicate promptly with authorization staff regarding missing clinical information or issues affecting scheduling.
Financial Responsibilities
- Calculate and collect pre‑payments, deductibles, or co‑insurance prior to appointments.
- Communicate financial responsibilities clearly and professionally with patients.
- Document all payments accurately in the EHR.
Communication & Collaboration
- Collaborate with MRI technologists, providers, front desk teams, and clinical staff to ensure smooth workflow.
- Address patient questions and escalate concerns or scheduling barriers when needed.
- Maintain confident, timely communication that supports high‑quality patient care.
Documentation & Workflow Management
- Record accurate scheduling notes, prescreening details, and financial documentation in the EHR.
- Manage daily MRI schedules, confirm patients, handle cancellations, and fill open time slots efficiently.
- Participate in ongoing process improvements to enhance imaging workflow and patient satisfaction.
Qualifications
Required:
- Experience with verification of benefits or medical office billing processes.
- Strong customer service and communication skills.
- Ability to multitask and work in a fast‑paced environment.
- Experience with scheduling systems and electronic health records.
- Current BLS/CPR certification.
Preferred:
- Preferred radiology or MRI scheduling experience; however, we are willing to train the right candidate.
Physical & Work Environment Requirements
- Position in Destin or Fort Walton Beach location.
- Standard work hours: 7:30 AM – 4:30 PM.
- Ability to sit for extended periods and communicate by phone.