Support Specialist

Summary of Work

The Support Specialist provides administrative support, customer service, and operational coordination to the Policyholder Services Department and WSI employer stakeholders, ensuring employer needs are addressed accurately and efficiently. The role focuses on serving as a primary resource for employer account administration, supporting policyholder services operations, and assisting with communication, financial processing, and employer outreach initiatives.

Responsibilities include responding to employer inquiries by phone and email, maintaining employer account information in WSI's claims and policy systems, onboarding and supporting users in the myWSI portal, coordinating employer communication campaigns, processing financial transactions and payment reallocations, reviewing employer coverage documentation, and preparing correspondence. The position also supports underwriting initiatives, collaborates with internal staff and external agencies to verify employer coverage requirements, and provides technical assistance and administrative support to ensure efficient service delivery and accurate policy administration.

Minimum Qualifications

• High school diploma or equivalent is required.
• Two years of demonstrated experience in office support or customer service is required.
• Further education in office support, business, or office education may substitute for the work experience requirement on a year-for-year basis.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Apply online and upload the following information: cover letter (addressed to Human Resources), resume, and references. A copy of college transcripts must also be provided upon hire (if applicable). All application materials must be received on or before the closing date by 11:59 PM Central Standard Time (CST). Background checks will be conducted.

WSI staff will score all applications based on a 100-point scoring and rating system. Applications should include information that directly addresses how the applicant meets the minimum qualifications and a summary of work. It is very important to be thorough and detailed in the application materials. Incomplete sections in the application will not be given credit.

Applicants with disabilities should contact Krista Schulz at 701-328-7374 in advance of applying to discuss any special provisions needed for applying or interviewing.

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or 701-328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.