What are the responsibilities and job description for the Patient and treatment concierge position at North County Dental Arts?
**Be the warm, welcoming face of a 5-star dental practice that patients love.**
We are hiring a **Patient Concierge** to lead our front office, coordinate treatment, and create an exceptional experience from the moment a patient walks in. If you’re warm, organized, and confident discussing both treatment plans and finances , we want to meet you.
What You’ll Do
- Welcome patients, run the front office, and keep the day flowing
- Present treatment plans clearly, answer questions with empathy, and close cases
- Explain insurance benefits and out-of-pocket estimates in plain language
- Set up payment plans and financing options that make care accessible
- Oversee our third-party billing company — you won’t do the billing yourself, but you’ll make sure claims, AR, payments, and statements are handled right
## What We’re Looking For
- Front-office or treatment coordinator experience in a dental or medical practice
- Solid understanding of how a practice’s accounting flows (charges, adjustments, payments, AR)
- Confidence presenting treatment and talking money with warmth and clarity
- Excellent communication and follow-through
**Bonus points for:**
- **Bilingual English/Spanish** — a big plus for connecting with our patient community
- Insurance knowledge (verification, EOBs, plan types)
- Experience coordinating with a third-party billing company
- Familiarity with CareCredit, Sunbit, or similar financing
## Why work with us
We’re a privately owned, modern practice in Escondido with a 5-star reputation built on real patient relationships. Over 200 five-star reviews and counting. Our Doctor leads with a teacher’s heart: patients are educated, never rushed, and treated like family.
Our culture is built on hospitality, respect, and compassion, paired with up-to-date technology and a beautifully designed office. We’re a tight-knit team (small enough that your work matters every single day) and we partner with patients on long-term health, not one-and-done transactions.
You’ll have ownership of the patient experience, leadership that trusts you to run your role, and a steady flow of patients who actually thank our team by name in their reviews. If you want a place where great work is seen and patients genuinely look forward to coming in, you’ll fit right in.
**Job Type:** Full-time
**Location:** Escondido, CA 92025