What are the responsibilities and job description for the Veterinary Client Service Representative position at North County Animal Hospital?
Description
North County Animal Hospital is looking for a Client Service Representative to join our team as part of the Thrive Pet Healthcare community. At North County Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey.
Experience & Skills Requirements:
- Veterinary clinic experience preferred but not required
- 6 months of client service representative experience preferred
- High-school diploma or equivalent
Role Responsibilities:
- Answer incoming calls, appropriately schedule appointments, document inquiries in patient charts
- Process payments and document in PMS
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Obtain relevant health history and information from clients and maintain medical charts.
- Flexible and adaptable
- Excellent communication skills
- Compassionate and empathetic for others
- Superior customer service - you must enjoy helping people as well as pets!
About the Hospital
North County Animal Hospital is a general practice located in Paso Robles focusing on primary and urgent care for dogs and cats. Our hospital has a wonderful team and a loyal client base. We are open Monday through Saturday.
Serving Paso Robles, Atascadero, San Miguel, Heritage Ranch, Creston, Santa Margarita, San Luis Obispo and King City communities.
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.
Compensation is negotiable based on credentials and experience with a hourly pay rate starting at $18 - $20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
Salary : $18 - $20