What are the responsibilities and job description for the Document Management Specialist position at North Country Hospital?
Statement of Purpose:
Provides support for the smooth operations of Medical Group Operations. Scope of knowledge base allows for the flexibility and ability to function in the roles of Document Management, Patient Scheduling/Call Confirmations and Prior Authorizations as needed. Professionally and efficiently manages patient and practice needs in any of these roles. Reports to the Director of Primary Care.
Essential Functions, Duties, and Responsibilities:
Manages multiple providers/nurse teams clinical inboxes including follow up items, refills, consults, admission and discharge notes, progress notes, ED visits and other specialty services and care partners. Reviews, updates and summarizes patient record for the care team and, where appropriate, forwards to the provider/care team.
Performs Prior Authorizations as needed
Assists with patient cases/messages, providing additional documentation as needed to update the case/message.
Assists and completes various forms for the care team. Works collaboratively with nursing staff and providers to provide support in any manner necessary.
Performs call confirmations for next day scheduled appointments requesting the patients to bring in their medications and directing them to complete any missing labs or procedures if necessary, verifying demographics, and insurance information.
Reviews “no show” and “missed appointments,” to appropriately notify patients by phone and letters. Call patients to reschedule any missed appointments.
Sends outgoing faxes and distributes incoming faxes and mail. Gathers printed orders and prescriptions to organize and give to provider or nursing staff to complete the patient visit. Responsible for checking queue to ensure faxes are successfully submitted.
Proficient in computer skills.
Assists in maintenance of patient charts.
Communicates with management on a regular basis, regarding providing operational feedback concerning protocols and other office specific functioning.
Attends in - service training programs as directed.
Participated in establishment and maintenance of policies and procedures relating to clinical activities including quality assurance and compliance with OSHA regulations.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identifies and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
Working Conditions:
Machinery and Equipment: Various types of clinical equipment and computer systems.
Physical Demands: Manual dexterity in use of equipment. Good or corrected vision and hearing
Remote working environment possible
Job Requirements:
High school diploma. Practice or health care setting experience is preferred and medical terminology helpful. Computer experience necessary. Ability to interact with team members and public in a tactful and cheerful manner.
