Remote Client Support Analyst

IT Support Analyst (Hybrid)

Location: Plymouth, MN

North Country Business Products is in search of an IT Support Analyst! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us! 

* A hybrid schedule is available once training has been completed.

WHO WE ARE – 100% Employee-Owned Technology Company

When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success!

WHO YOU ARE

You are a self-motivated and detail-oriented individual who has exceptional time management and organizational skills. The ideal candidate will know how to juggle multiple tasks at a time as well as the ability to work in a team environment! 

WHAT YOU’LL BE DOING

• Provide a positive and friendly customer service experience.
• Provide timely updates to the client regarding call status and resolution plan. 
• Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).
• Continuous improvement of client support service quality and efficiency. 
• Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.
• Working with and establishing rapport with vendors. 

WHAT WE’RE LOOKING FOR 

• Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred.  
• Proficiency with Microsoft Office and Outlook required. 
• Excellent communication, customer service, and data entry skills required. 
• Computer software and hardware knowledge are preferred. 
• Network connectivity and related software experience are preferred. 
• Experience in either retail, grocery, or hospitality industries is a plus!! 
• Excellent communication (verbal, written, and listening skills) 

Why North Country?

Industry Leader Since 1948 - 75 years serving grocery, convenience, and hospitality industries

True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success

Career Growth - From technical roles to leadership positions with unlimited advancement potential

Great Balance - Mix of fieldwork and office support with travel throughout the beautiful Twin Cities

Ready to Own Your Career?

Join North Country where your problem-solving skills don't just fix systems—they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.

North Country Business Products - Where Technology Meets Ownership

We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer!

Come visit us at www.ncbpinc.com

Equal Employment Opportunity Statement

North Country is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities.

As a Minnesota state contractor, we maintain a Compliance Plan in accordance with Minnesota Department of Human Rights requirements and make good faith efforts to recruit from all segments of the population.

We encourage applications from all qualified candidates and provide reasonable accommodations for individuals with disabilities in our application and interview process.