BUILD Resource Navigator II & III

Community Impact
Bilingual (Spanish/English) Pay Differential Available
Hours: 40 hours/week
Hiring for two positions: Resource Navigator II & Resource Navigator III
Expected Pay of Pay for Resource Navigator II: $26.00
Expected Rate of Pay for Resource Navigator III: $32.00

POSITION OVERVIEW

The Resource Navigator plays a critical role in supporting participants of the BUILD workforce development program by providing individualized case management and system navigation services. This position works with participants from program entry through training completion and up to 12 months post-employment to support long-term stability and success. The position identifies barriers to employment, develops and implements individualized service plans, and connects participants to community resources that support economic, physical, and emotional well-being. This role requires a collaborative, trauma-informed approach and strong relationship-building skills to ensure participants remain engaged, supported, and on track to achieve employment and self-sufficiency goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct participant intake, needs assessments, and develop individualized service plans aligned with program goals. 
• Provide ongoing case management throughout training, employment, and up to 12 months post-placement, including monitoring progress and updating service plans as needed. 
• Maintain an active caseload of participants, including current trainees and employed graduates. 
• Connect participants to community resources (e.g., housing, transportation, healthcare, public benefits, financial stability) and assist with applications and enrollment. 
• Advocate for participants to ensure access to needed services and identify gaps through case conferencing and program communication. 
• Support participants in addressing barriers that impact training completion, employment retention, and overall stability. 
• Provide ongoing follow-up and support to employed participants to promote long-term success. 
• Coordinate with Career Navigators and program staff to align services and support employment outcomes. 
• Respond to emerging participant needs, including crisis situations, using a trauma-informed approach. 
• Plan, coordinate, or facilitate workshops and group sessions focused on life skills and workforce readiness, adapting content as needed. 
• Build and maintain relationships with community organizations and expand referral networks through outreach. 
• Collaborate with internal programs and external partners to support participant success. 
• Maintain accurate, timely documentation in the electronic record system (EmpowOR or equivalent), including service plans, referrals, and case notes. 
• Track participant progress, service delivery, and outcomes in alignment with program and grant requirements. 
• Prepare case summaries and updates for reporting and program evaluation. 
• Participate in case conferencing, team meetings, and maintain regular communication with supervisors and leadership regarding participant progress. 
• Report safety, health, and well-being concerns in accordance with agency protocols. 
• Attend required trainings, workshops, and meetings. 
• Perform other duties as assigned.

ESSENTIAL WORK HABITS

• Align work behaviors in conformance with NCOs Purpose, Vision and Values.
• Report to work on time and obtain approval from supervisor for any changes in work schedule or absences.
• Maintain a strict commitment to confidentiality, in accordance with Agency and project policies and procedures.
• Follow NCO’s Injury Illness and Prevention Plan, as well as all Agency and program safety protocols, procedures, and policies.
• Maintain focus on the assigned tasks.
• Take pride in creating a positive, efficient work environment.
• Treat co-workers and clients with respect.
• Represent NCO and BUILD program in a professional and positive manner.  
• Dress appropriately according to assigned job duties and responsibilities.
• Adapt constructively to change.

Education, Training and Experience:

Level I

• High school diploma or equivalent/comparable certificate is required.
• At least one year’s experience providing direct services.
• Case management experience is preferred.

Level II

• An associate’s degree in social work, health & human services, sociology, psychology or related field from an accredited school OR an equivalent combination of education and experience.
• At least two years’ experience providing direct services.
• Case management experience is preferred.

Level III

• A minimum of a bachelor’s degree in social work, health & human services, sociology, psychology or related field from an accredited school OR an equivalent combination of education and experience.
• A minimum of four years’ experience in direct services.
• Case Management experience is required.
• May require supervisory duties.

Knowledge of:

• • Case management principles and service planning practices.
  • Community resources and service systems.
  • Barriers to employment and strategies to support stability and retention.
  • Trauma-informed care and participant engagement strategies is preferred. 
  • Electronic documentation systems and data tracking tools.

Ability to:

• • Build trusting relationships with participants from diverse backgrounds.
  • Communicate effectively in both individual and group settings.
  • Manage a dynamic caseload and prioritize tasks effectively.
  • Work collaboratively across teams and with community partners.
  • Maintain accurate documentation and meet reporting deadlines.

Necessary Special Skills & Requirements:

• Must be at least 18 years of age.
• For work-related driving, must have a valid California driver’s license, a verifiable good driving record, and access to a vehicle with insurance that covers the employee as a driver OR reliable transportation with proof of automobile insurance.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk, hear, listen, and communicate clearly; 
• The employee frequently is required to sit; use hands to finger, handle or feel objects, use manual and automatic office equipment, and reach with hands and arms. 
• The employee is occasionally required to stand; bend; reach down and stretch overhead; walk; climb or balance; and stoop, kneel, crouch, or crawl. 
• The employee may occasionally lift and/or move up to 25 pounds unassisted and may occasionally move and lift heavier materials with assistance using ergonomic guidelines.
• Interaction and contact with outside agencies, vendors, funders, volunteers, donors, and contributors is a frequent aspect of this job.
• The employee will regularly use computers and computer printers, telephones, and other similar electronic office equipment.
• The environment can be noisy and includes the comings and goings of small children and their families.

Salary : $23 - $37