Demo

Senior Case Manager

North Central Texas Council of Governments
Arlington, TX Full Time
POSTED ON 9/26/2025
AVAILABLE BEFORE 10/25/2025
The purpose of this position is to serve as Person-Centered Counselor in support of the Veterans Administration's Veteran Directed Care (VDC) Program. As such, the employee will have responsibilities that include:

  • Conduct comprehensive person-centered assessments to identify veterans’ strengths, needs, and preferences.
  • Collaborate with veterans, their families, and caregivers to develop individualized service plans.
  • Create spending plans for approval by the Veterans Administration.
  • Serve as a liaison between the veteran and the fiscal management service agency.
  • Educate veterans on self-direction, budgeting, and hiring/managing personal care attendants.
  • Provide ongoing counseling and support to ensure veterans are successfully managing their services.
  • Monitor service delivery and adjust plans as needed to ensure quality and satisfaction.
  • Maintain accurate and timely documentation in accordance with program and funding requirements.
  • Coordinate with VA Medical Centers, fiscal intermediaries, and community-based organizations.
  • Advocate for veterans’ rights and access to services that promote autonomy and dignity.

The Person-Centered Counselor must assess veterans in their homes prior to enrollment and maintain at least monthly contact. At least quarterly, the Person-Centered Counselor must conduct a home visit. As such, the position requires local travel throughout the 16-county North Central Texas Council of Governments service area, consisting of Collin, Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, and Wise Counties.

A Bachelor's degree in social work or related human services field is preferred and 3-5 years related work experience. At least two years' case management experience is desired, preferably working with older adults, persons with disabilities, and/or veterans. In addition, the position requires strong interpersonal and communication skills, ability to work independently and manage a caseload, and proficiency in documentation (using both Word and Excel) and electronic case management systems.

The starting salary is $57,789 per annum ($27.78/hour).

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.

Salary : $57,789

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