Manager of Patient Access

Job Details

Description

The Manager of Patient Access Opportunity:

The Manager of Patient Access oversees all functions related to patient access services, including enrollment, registration, scheduling, insurance verification, referrals, prior authorizations, , and customer service. This role ensures efficient daily operations, accurate and timely gathering of billing information, regulatory compliance, , and an exceptional patient experience. The Manager provides leadership, strategic direction, and operational oversight to support seamless patient flow and high-quality service delivery across the organization.

Compensation And Benefits

• The starting pay range for this role is $82,222- $89,523, based on education and experience.
• This position is full-time and in person.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program, and more.
• As a full-time employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
  
  

What Qualifies You

Required:

• Bachelor’s degree in Healthcare Administration, Business Administration, or closely related field.
• More than 2 years of experience in patient access, revenue cycle or healthcare operations.
• More than 2 years of supervisory experience, with direct reports.
• Valid Wisconsin driver’s license and use of a personal vehicle.
  
  

Preferred

• More than 4 years of experience in patient access, revenue cycle or healthcare operations.
• More than 1 year of experience with performance metrics, workflow optimization, and patient access financial processes.
• More than 1 year of managerial experience.
• Certified Healthcare Access Associate (CHAA)
• Certified Patient Access Manager (CPAM)
  
  

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

What a Manger Of Patient Accounts Does At NCHC

• Ensure a welcoming, patient-centered environment that supports timely access to care.
• Address and resolve patient complaints and service concerns professionally.
• Monitor wait times, accuracy rates, cancellation/no-show trends, and productivity.
• Develop and refine efficient workflows to improve patient throughput and reduce errors.
• Address process bottlenecks and coordinate cross-departmental problem solving.
• Maintain accurate documentation of patient interactions and registration information.
• Promote a culture of respect, dignity, and responsiveness for patients and families.
• Collaborate closely with billing, insurance, and clinical teams to ensure clear, accurate billing information.
• Support initiatives that reduce registration errors, prevent claim denials, and improve reimbursement.
• Monitor KPIs including registration and insurance verification accuracy, authorization turn around times, and cancellation and no show rates.
• Ensure accurate data entry and compliance with HIPAA and all regulatory requirements.
• Implement strategies to help reduce avoidable write-offs.
• Ensure compliance with federal, state, and local regulations (including HIPAA).
• Identify registration and access-related risks and implement mitigation strategies.
• Maintain internal controls to protect financial integrity and safeguard PHI.
• Conduct audits and develop corrective action plans when needed.
• Track and report patient access metrics such as wait times, scheduling efficiency, accuracy rates, and satisfaction scores.
• Analyze trends and develop recommendations to optimize operations.
• Performs additional duties as assigned.
  
  

About North Central Health Care

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.