PATIENT ACCESS SCHEDULER II - PATIENT ACCESS SCHEDULING

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

The Patient Access Scheduler II Coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty appointments and/or diagnostic procedures in Epic Hospital Cadence while following established protocols that promote patient and physician satisfaction and schedule efficiencies.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

• Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
• Associate degree in Business Administration or Health Care Business Services or other applicable area strongly preferred, Bachelor’s degree preferred.
• Proficiency in anatomy, physiology and medical terminology required
• Minimum of 3 years’ experience in a business office or healthcare setting required
• Basic knowledge of ICD-10 and CPT codes required
• Knowledge of Epic electronic health record strongly preferred
• Ability to proficiently use a computer and type required; experience with the electronic medical record strongly preferred
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Knowledge of computer skills including Excel and Word.
• Attention to detail to ensure data integrity.
• Excellent written and oral communication skills with a high degree of professionalism.
• Excellent listening skills, eye, hand and auditory coordination.
• Willingly accepts change and proactively offers ideas and suggestions.
• Ability to work cooperatively and effectively with providers, patients, staff and the public.
• Possesses a high degree of accuracy.
• Ability to establish priorities and coordinate work activities.
• Ability to work independently, with minimal supervision, under pressure, with time restraints.
• Ability to cope with rapidly changing demands for records (fast-paced work environment).
• Ability to file and maintain patient records, files, and other correspondence.
• Ability to maintain confidentiality with regard to all phases of work.
• Knowledge of federal and state laws regarding HIPAA and release of information

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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